Spirit HalloweenReviews of spirithalloween.com

I have already e-mailed the store twice, and spoken to a representative 3 times requesting a refund (including an expedited shipping fee) on a $500.00+ order which was never received. I have been told a refund would soon be issued for weeks now, over and over again. It is unlawful to keep funds for items which were not delivered. I do not recommend, and I will never shop at Spirit Halloween again.

I only gave 1 star because I have to give them something in order to leave a review. I ordered on October 26 and paid for overnight shipping and it said I would receive my package by October 30. I needed it by the 31st so that would have been perfect. But it didn't come when it was supposed to. I didn't get it until November 3. I am very unhappy and dissatisfied with the whole experience. I want to return everything and I want a refund and a refund for shipping as well. I tried calling and it says my wait time is between 10 to 16 hours that's unheard of. Now it's saying I can't even return it for a refund. This place is a scam! I would NOT recommend and I will NEVER order from here again!

Excellent customer service at the Fairfax Town Center location. Taylor, Taylor, Caitlyn and Emily were very personable and helpful. We look forward to shopping at the Fairfax location again next year!☠️💀👻🎃

The worst experience ever. And I never wrIte reviews. I wish I could give negative stars. DO NOT BUY YOUR COSTUME HERE! I ordered a costume at the beginning of September and it never even shipped. They couldn't tell me why and then told me it was fixed and shipped, when it didn't. Then they couldn't even reorder it for me and had to cancel it but only after I called to follow up. Now I'm trying to get a refund and that's been impossible. All in all I've spent over 4 hours on hold with 4 different people and no one seems to know what they are doing. By far the worst customer service I have ever experienced. Truly a frightful company- STAY AWAY from online ordering!

I've bought from spirit Halloween in the past and hadn't had an issue (everything fit). However, never had to return anything, until this year.. This process has been terrible. I've been waiting more than a month for my refund, got placed on hold for over 45 minutes and still didn't even get a confirmation from someone that I would be refunded my 39.99. The lady just told me, she forwarded it on because its a different department. I will not be buying a costume from them online again for fear of it not fitting and having to go through this process again.

Items never received. I should've checked here first. When I emailed customer support, I got texts from a mac email address for more information.

We ordered a Halloween costume online when it was still "guaranteed before Halloween". The tracking number we were sent didn't work and the costume did not come by Halloween. I tried calling their customer service number but no one picked up after 1.5 hours on hold. Brutal company, wish I read the reviews before ordering from them. Just to update on this review, we finally got a hold of someone who said that the product was never sent and we would be getting a refund. It has now been 20 business days and we have not received this refund. Be warned, do not ever order from this company. They have essentially stolen money from us for the past 1.5 months and I have no faith they will ever refund us for a product that they never even sent.

This shop's return/exchange policy is customer-unfriendly. I bought a costume today and when I got home I realized it didn't fit. Afterwards, I tried to exchange the costume for another one, but the staff told me that the exchange period ends on October 26th. There is no information about this in the store itself. It's just a small text at the end of the receipt. But you have already purchased it when you receive the receipt with this information. Absolutely terrible. I cannot recommend this money grabbing store!