Sleep DoctorReviews of sleepdoctor.com

Response from Sleep DoctorJun 2, 2026

Thank you for taking the time to share your feedback. We truly appreciate your kind words about our team and are glad you've had positive interactions with us. We understand the frustration you've described and would like to provide some clarification. Sleep Doctor and your CPAP supplier/retailer are often separate entities with different roles and responsibilities. While Sleep Doctor may assist with sleep testing, diagnoses, and certain clinical services, the supplier who provided your CPAP machine typically maintains control over the machine records, compliance data, and equipment-related documentation. As a result, there are limitations to the information Sleep Doctor can access or provide, particularly when equipment was not obtained through Sleep Doctor. In many cases, compliance reports must be obtained directly from the supplier that dispensed the device, as they maintain access to the relevant records and data systems. Privacy regulations require patient authorization before medical records can be shared between organizations, which can sometimes add steps to the process even when everyone is trying to help. We certainly understand that navigating multiple organizations can be frustrating, and we appreciate your feedback regarding communication and instructions. Our goal is always to assist within the scope of the services we provide while helping patients understand which organization maintains specific records and documentation. Thank you again for sharing your experience, and we wish you the very best in completing your compliance requirements successfully.

Response from Sleep DoctorMay 12, 2026

Jill, thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and isolating this adjustment period has felt for you. We completely understand that starting CPAP therapy can be overwhelming, especially when dealing with mask fit issues, leaks, pressure adjustments, and disrupted sleep all at once. While there is often an adjustment curve with therapy, we understand how discouraging it can feel when you’re trying to navigate those challenges on your own. We do show that our clinical team reviewed your data, reached out to you directly, left a voicemail, and made adjustments to your device settings to help improve comfort and therapy effectiveness. Recommendations were also provided regarding mask leaks, humidity, and additional options that may help during the adjustment process. A follow-up scheduling link was also sent so you could book a visit at your convenience, though we do show that specific appointment date was selected during booking. If assistance is needed sooner, we absolutely encourage selecting an earlier available appointment whenever possible. CPAP therapy unfortunately is not always an immediate fix, and for many patients it can take several weeks before sleep quality and symptoms begin to noticeably improve. That said, we absolutely understand your concerns and are truly sorry the process has felt difficult so far. Please continue reaching out if there’s anything we can do to help support you through this process. We genuinely want to help make your therapy as comfortable and successful as possible.Thank you again for your feedback — it truly helps us continue improving our patient support and service. We're here to help!

Response from Sleep DoctorMay 5, 2026

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Rhonda. Her experience, patience, and dedication to helping patients find the right setup truly make a difference, and we’re so glad that came through in your care. We really appreciate you taking the time to share this feedback—it means a lot to our team!

Response from Sleep DoctorMay 5, 2026

Hi Clifford! Thank you for your feedback, and we’re sorry for any confusion this caused. To clarify, subscriptions are not created manually by our team on the backend—they are selected at the time of checkout. On our website there are two options available: a one-time purchase or a “Subscribe & Save” option, which includes a 15% discount for recurring deliveries. In your case, the subscription was created through the initial order selection at checkout. Once we were contacted, we did respond to your inquiry and processed your request to reverse and remove the subscription as requested. We’re truly sorry for the frustration and any misunderstanding around this process, and we appreciate you taking the time to share your feedback. If there’s anything further we can help with, please let us know—we’re here to help.

Response from Sleep DoctorApr 30, 2026

Hi Steven! We’re truly very sorry for your experience and completely understand how frustrating this situation has been. Please know that our team has been actively communicating with you and genuinely trying to help get everything resolved as quickly as possible. From what we can see, the delay happened because the order was placed separately from your existing records, and unfortunately our system does not automatically recognize and connect those records together on the backend right away. We absolutely understand how confusing and inconvenient that can be, and we sincerely apologize for the frustration it caused. As requested, we re-sent your records again this week. We also show that your records, including your prescription, were originally sent to you back in September following your initial consultation with our team . We completely understand how emails and attachments like these can sometimes get lost in the shuffle, which is why we were more than happy to send everything over again for you. At this time, we are just pending your reply confirming your primary email address so we can work to properly connect everything moving forward and help prevent this issue from happening again. We’re truly sorry for the experience and appreciate your patience while we continue working to assist you.

Response from Sleep DoctorApr 23, 2026

Thank you so much for your kind words! We’re so glad to hear you had a great experience and that Autumn was able to assist you quickly and kindly—we’ll be sure to pass along your feedback to her. We truly appreciate you taking the time to share this, and we’re always here if you need anything.

Response from Sleep DoctorApr 20, 2026

¡Gracias por compartir tu experiencia! 😊 Nos alegra saber que el envío fue rápido y que pudiste obtener tu reporte y receta sin problemas. Lamentamos la espera para la cita—entendemos que puede ser frustrante y siempre buscamos mejorar nuestros tiempos. En cuanto a los precios, cada tienda puede manejar costos diferentes; sin embargo, nosotros sí ofrecemos price matching con distribuidores autorizados, así que si en algún momento ves un mejor precio, con gusto podemos revisarlo contigo. Si necesitas ayuda con tu equipo, ajustes o tienes alguna pregunta, aquí estamos para apoyarte. ¡Te deseamos lo mejor en tu tratamiento!

Response from Sleep DoctorApr 15, 2026

Hi, We’re truly sorry to hear about your experience and understand your frustration. However, we do want to clarify that we have made multiple attempts to assist and have asked for additional details regarding the specific issues you’re experiencing. Unfortunately, without that information, we’re unable to properly troubleshoot or resolve the concerns raised. As part of our efforts to support you, we’ve already gone beyond our standard policy by offering an exchange on a previously used machine, which is typically non-returnable. We also provided a refund for the price difference between devices as a courtesy to help find a workable solution. At this time, we are unable to provide additional exceptions outside of our return policy. Regarding your concerns with mask quality, the products we provide are sourced directly from leading manufacturers such as ResMed, Fisher & Paykel, and Philips, and we are an authorized dealer. While we understand your feedback, these are not Sleep Doctor–manufactured items, and all products meet the manufacturers’ quality standards. Mask fit and comfort can vary by individual, which is why we’ve offered multiple options and continued support. The masks provided are universal to the machine, so connectivity should not be an issue. In terms of machine settings, these are prescribed and managed by a licensed provider based on clinical needs. If your concern is related to pressure or therapy settings, we are absolutely able to assist and facilitate adjustments remotely—we just need more specific information to do so. We also want to note that effective troubleshooting depends on consistent use of the equipment along with clear feedback on what is not working. Without that, it becomes difficult to accurately identify or resolve the issue. While we understand that adjusting to therapy can take time, our primary concern remains on your health. Consistent therapy can make a meaningful difference in overall well-being, including energy levels, mood, and long-term health. We remain committed to supporting you where possible and would welcome the opportunity to continue working toward a solution.