SimplehumanReviews of simplehuman.com

nous somme redu le 17 fevrier et que des machine repond au email, je demasnde un rembouresement et pas possible

It seems like many people I have found that customer service is nonexistent. I have used their compact soap dispenser which works until it doesn't. It fell apart after fogging up inside the soap holder and stopped working. I am a reasonably intelligent person but there is no way to fathom their "customer service" online page or information requests. So I took a shortcut after reaching out three times to speak/write to them. I bought a new item (the same as the one that broke) and returned the broken one to the store where I purchased it. Now they'll get it back as an unusable return. Too bad!

I bought the 300 dollar sensor garbage can. I loved it until after 8 months the entire inside rusted. They refuse to replace it. They say they can all rust and that is part of the aging product. Eight months in a house we were not in for three of them. I have bought many simplehuman products but have never had this problem. They will not replace it so their warranty means nothing.

Zeepdispensor met pompje en sensor na 2,5 jaar defect. Twee maal deze ervaring. Eerste keer nieuwe ontvangen, tweede keer identieke defect door Simplehuman beantwoord met: “end of life”. Klantenservice prima, snel en adequaat. Product niet. Op Simplehuman site uitsluitend positieve reviews en geen reviews ouder dan 2 jaar, beetje verdacht.

This company is an ABSOLUTE joke! I've had a Simple Human mirror for awhile that I love for the short time that it worked. I ordered another one because it's been the mirror I've liked most for the light and magnification options. I just ordered another one for Black Friday bc my old one quit working. I finally received it...the shipping they use is ridiculously slow. It didn't work. I sent it back and got another one. Guess what...the second one didn't work either. After waiting forever to get a response from their customer service, I had to talk them through the issues, send a video and then return that non working item as well. They are sending me another mirror but refuse to expedite it or do anything to make the problem right. Their attitude is very "oh well!" I even paid expedited shipping for the last defective mirror because today is 2/6 and I've been waiting since 11/25 to receive a mirror that freaking works. When I wrote the company again for an update all they say over and over is "I apologize for the inconvenience." They're like robots. I know it's not on the customer service employees, but be prepared to be looked at as a bother if you work with this company!

Purchased a SimpleHuman sensor soap pump in April 2022. We loved it! It worked great! Till one day it didn't work. We tried new batteries, we tried everything on SimpleHuman website. Finally wrote to SimpleHuman; they responded promptly, asked for more info, including a video of the pump not working. I had my doubts about the process; it seemed that asking for a video of a product not doing anything at all was kind of strange. But within 24 hours of submitting the required information, I got a response from SimpleHuman saying they would honor the warranty, and they are sending me a new pump!

The worst part of this experience was the company response; essentially: "Who cares? Just buy another one". I regret purchasing an overpriced hand soap dispenser destined for the landfill because it stopped recharging just one month beyond the miserly two-year warranty. When I consider that rechargeable toothbrushes, cell phones, etc., can work for 7, 10, or more years, there is no excuse for this corporate irresponsibility to their customers and the environment. They should, at the bare minimum, provide replacement parts or, better yet: make reliable products. Update: I'm glad to say that SimpleHuman has opted to send a free replacement hand soap dispenser. It really was only two years old. I don't know what I'll do with the broken one....disassemble and see what can be done I guess. I need to rethink my approach to buying electronics that cannot repaired. Changed rating to 3 stars.

Terrible experience. Bought two soap dispensers. First one did not work so returned to BedBathBeyond for replacement. Second one worked for three months and then would not hold a charge. Only way to use it was with the charger always plugged into the wall in my bathroom. Company refused to stand behind their product and refused to replace or fix the dispenser. Terrible customer service and company.