SimplehumanReviews of simplehuman.com

The absolute worst customer service for a defective trash can! I wouldn't recommend this company to anyone!

Poor customer service, not helpfull at all, after exchange first bin because was not working at all second ben Voice control not working great, to open bin from voice control need to say few times open can …. hmmm. Will need to come back to customer service again!!! Will never buy again anything from this company.

Purchased a pulse pump soap dispenser a little over 2 years ago. No longer works as it doesn’t release after pressing down to dispense soap. Issue was resolved but UNABLE to speak to someone on the phone at this company to get help. I still believe that if I pay for a product, then I should be able to call someone at the company for help with said product.

Bought this trash bin from them: "small-butterfly-step-can-10l" at the price of 99€ in 2016. After 5 years the lid does not open properly anymore, making the system not very usable (needed to pry open the lid by hand to put trash in). Eventually went to website troubleshooting interface and purchased the replacement part suggested by the system (turned out to be the lid closure dampener, two basic pieces of plastic sold at 11€). When mounting the new part I realised that the problem was in the pedal lever itself that had bent over the repeated strain of pushing on it, so i straightened it by hand and mounted it back. The lid now opens properly again (until the pedal will bend again, metal is soft, and the part mechanical conception is not very good IMHO). I asked for a refund for the useless part they sold me (ticket #332577), and went into a never ending loop with customer support asking me to send 'a video of the bin'. Eventually no refund in sight, and no comment on the pedal's flawed design. So much for a product expected to last 20 years.

I LOVE this company! After owning our sensor mirror for 4 years we had a problem with a component. No problem! They honor their 5-year warranty and believe in repairing their products rather than simply disposing of them and sending a new replacement. Their repair process was simple and we were kept informed about the repair with frequent emails. A really good experience!

I would give it a zero if I could. While the products are very nice, there is absolutely no customer service. Tried to use the chat and just went in circles with it. So I submitted a request for reach out since my order was MIA and had stopped tracking days before. They say they will get back to you in 24 hours but what they actually do is send you links to things on their website and ask if that answered your question….uh no, not even close. No follow up has happened. There is no phone number to call. Just horrible. Not sure where the name simplehuman came from since you can’t find a human to talk to when you experience a problem. Maybe order and cross your fingers might be a more suitable name for their organization. Do not expect quick shipping or any kind of response if you order from them. They seem to over promise and under deliver.

Very poor customer service! I purchased a product on mid December of last year fir my wife’s birthdate in January and still did not get it. I have contacted them many tones snd each they keep telling me it will arrive in 2-3 weeks. Its now 3 months later. I have never seen such an incompetent company!

Need a broken bin lid replacing. At the prices of the bins, it made sense to replace it. I was informed they were out of stock but would be back in in 3 months. After 3 months, I had to ring again and was given exactly the same message. When they did appear, I ordered one. Dpd, tried twice to deliver it and failed. I had their App so checked it. They were trying to send it to a different address. I emailed Simplehuman to explain the issue. They informed me to download dpd App so I could view where it was!! Great help. Long story short we spent several weeks emailing back and forth and eventually the Lid was returned to Simplehuman. I explained what had happened and asked for a refund. They redid "Unfortunately the package has been returned, would I like it to be resent or a refund' ...the story of all my email dealings with them. Utterly useless! So refund it is, and I will buy another bin from another company.