SimplehumanReviews of simplehuman.com

Not great - good. Took too many ping-pong emails and product tests, pictures, and videos. In the end they agreed the product was defective and replaced it. Thanks.

She was very professional. However, she had asked me what color of trashcan for my replacement and he acted like I was getting a replacement and then after I gave her all this information she told me it wasn’t under warranty anymore and they weren’t going to do it. So I would say going forward make sure you check to make sure an item under warranty before you tell a person that they’re getting a new can. However, she did make it right by talking to her manager and did a service recovery, which is what I expected from a good company and I appreciate that in the end

The motion sensor on the trash can is very responsibe. It's a bit sensitive to pets walking and the stainless finish is not fingerprint-proof

I have a sensor soap dispenser which I have been happy with except the removable lid does have some erosion. I usually buy six packs of liquid soap but have been unable to do so recently. This is by far the most economical way to refill. It turns out the reason this option is not available is due to the company changing the packaging. I challenged this but to no avail. The customer service person was very polite and helpful but couldn’t provide me with the same refill cost I’ve been using despite single refill Pouches still being available. A compete rip off.

Purchased a pulse pump soap dispenser a little over 2 years ago. No longer works as it doesn’t release after pressing down to dispense soap. Issue was resolved but UNABLE to speak to someone on the phone at this company to get help. I still believe that if I pay for a product, then I should be able to call someone at the company for help with said product.

The worst part of this experience was the company response; essentially: "Who cares? Just buy another one". I regret purchasing an overpriced hand soap dispenser destined for the landfill because it stopped recharging just one month beyond the miserly two-year warranty. When I consider that rechargeable toothbrushes, cell phones, etc., can work for 7, 10, or more years, there is no excuse for this corporate irresponsibility to their customers and the environment. They should, at the bare minimum, provide replacement parts or, better yet: make reliable products. Update: I'm glad to say that SimpleHuman has opted to send a free replacement hand soap dispenser. It really was only two years old. I don't know what I'll do with the broken one....disassemble and see what can be done I guess. I need to rethink my approach to buying electronics that cannot repaired. Changed rating to 3 stars.

POOR QUALITY SENSOR- I have purchased five 'Simplehuman Sensor Soap dispensers'- the sensors have all gradually reduced sensitivity until they do not work. Some have lasted 1 year and Simplehuman are very good at replacing whilst within the 2 year guarantee but the guarantee is only from purchasing the original soap dispenser. If you do not mind expecting just 'two years use' then its an OK product. Aesthetically- It looks great

I ordered the grey 45l pedal bin to match our new fitted kitchen it arrived the next day, unfortunately it has big black ink stains down each side, I got on to online chat it was collected the same day and I received a new one the next day. Same again big black lines down the side of a grey bin! I think for the extortionate prices they are charging they should be quality checked and their standards should be high. Disappointed really.