SimplehumanReviews of simplehuman.com

Amazing service respond quickly and extended my warranty. Thank you so so much you are amazing !

The product worked well for about 6 months when we had to charge it for the second time it wouldn't take a charge we couldn't hear the motor there were no lights on. Unfortunately we cannot find the packaging or receipt and the company won't help us. $100 soap dispenser is now a paperweight.

Almost three weeks of back-and-forth before there was any meaningful attempt to resolve the issue. Eventually, I became frustrated enough to say, “Forget it.” If you believe the box is the problem, why not simply send a replacement box? I still haven’t received it, so I can’t even confirm whether the box was actually the problem. For a company whose products I have enjoyed, this was an unnecessarily frustrating customer-service experience.

Although shipping was a bit slow because of FedEx. The issue was resolved and my garbage can is back to working order. Warranty is worth having, and was honored.

Not great - good. Took too many ping-pong emails and product tests, pictures, and videos. In the end they agreed the product was defective and replaced it. Thanks.

I’ve had a fantastic experience with simplehuman, both with their products and their customer service! I purchased their Duo soap dispenser, and I was really impressed with its premium build quality, thoughtful design, and excellent performance. Unfortunately, one of the units stopped working after about a month. However, when I contacted customer support, they responded quickly and arranged a replacement without any hassle. This is exactly how customer service should be! Things can occasionally go wrong with any product, but what truly sets a company apart is how they treat their customers when something does go wrong. simplehuman definitely exceeded my expectations. I genuinely appreciate their commitment to quality and customer satisfaction. Experiences like this build trust and loyalty, and I’m now even more confident about purchasing additional simplehuman products. Keep up the excellent work, simplehuman! Please continue providing this level of customer care. You’ve earned my trust and loyalty!

Excellent customer service!

My credit card info needed updating. Superhuman’s AI wasn’t helpful in getting me to the exact place in my account to accomplish it. So I was connected to a “human” who helped me get the job done while my transaction was private. October 15, 2026