SimplehumanReviews of simplehuman.com

Good luck trying to return a defective product. First had to open a ticket (horrible website when trying to log in), then had to give them their own product information (2nd request from customer service). Then had to submit a video (I'm not kidding - 3rd request), showing them the product does not work. THEN was asked for proof of purchase and warranty information- 4th request from them (which they had since I am a registered customer). All I wanted was to exchange the defective soap dispenser for another one. Horrible experience! Sad because we love their trash can and have not had any issue with it. I believe their products to be decent but c'mon. Why have a loyal customer jump through so many hurdles just to exchange a product. I'll be shopping elsewhere. UPDATE: Finally was given the option of exchanging my defective item. After 2 days, it broke again. When I asked for a refund, I was told that the warranty only covered a replacement and I would have to - you guessed it, submit photos, videos, item number... I just wanted a refund. No luck. I'm done with (un)Simple Human.

I contacted support to understand why my £300 voice activated bin doesn't understand the word "bin" or why it doesn't even respond to my tame Northern accent. They just shrugged it off and said it's an American company, and they don't validate their design outside of America. That was it. No apology. No money back. They didn't even suggest how they'd work to better inform the public of this shortcoming or take remedial design steps. So enjoy this one star review.

I and 2 other friends were always supporters of purchasing expensive products that will last longer. Hence why we have spend hundreds filling out apartments with simplehuman dispensers, bins, organizers, etc. However, Simplehuman has made a poor impression on all of us. For simple manual items, simplehuman appears fine. But, my 2 friends and I purchased their automated soap dispensers. In less than a year, the soap dispensers have failed for all 3 of us. For me and one other person, the dispenser stopped dispensing soap properly. For the third person, the soap dispenser refused to hold a charge. For 2 of us, our warranty is actually still active since purchase but the company literally tried to downplay the situation by making us take a discount as a solution and has no responded when we pointed out the warranty of 2 years. For the other friend, her soap dispenser stopped working a month after warranty ended. We all tried to contact Simplehuman and their response was a measly, pathetic 20% off coupon. 20% off doesn't even entice me to buy from a brand normally, so why does Simeplehuman think 20% off their already expensive, poorly made products would make me a staying customer? Especially after my previous item only lasted a year before malfunctioning? After this poor experience and knowing others who experienced the same, I'm no longer purchasing any electronic products from simplehuman and I recommend others to also not purchase. This company is so pathetic and they don't care about keeping loyal customers who support their brand.

This company's servicve is awful. I spent over $80 on a soap dispenser for my shower and it would not stay mounted on the wall using their adhesives. Several pieces to it broke on the 3rd fall. When I tried to get replacement parts, I was told I would have to buy them since I didn't still have the receipt. This was after someone finally responded to the text message I sent. For some reason I went ahead and ordered the parts, and now I keep getting emails saying the package has arrived, but no package. I have tried using their "Chat" and text features to get help, but no one ever answers or responds. When you text you just get an automatic reply saying someone will get back to you within 48 hours. No phone number to actually call anyone either.

I bought a mirror for my wife for Christmas.... it does not light up and does not even show a "green light" charge. I sent message on Dec 26th through Texting customer service. They did not respond until a week later... That was ok with me, given the holidays. They asked for a video and a Serial number. I gave both, and then no response for 5 days. Finally they asked if I wanted a new one, I said yes. Then they sent me a new one... I got it and it does not light up. So I started the texting again... 5 days later... what is your serial number.. I gave it to them and then... no response, I'm on my fifth day. So now I have two broken mirrors at my house. No idea how they want to ship it back. I'm super disappointed in the product and service.

Do not buy here!! The service is bad, they dont respond properly and the products are expansive and will break after a short period of using. HORRIBLE!!!

Best garbage Ever! I highly recommend the can and the bags that go with it. It’s well worth it! Works perfect… trust pilot is the only place you will find negative reviews, every else love their products.

Wish I read these reviews before attempting to deal with almost nonexistent customer service. You don’t know who you’re communicating with through their texts and emails. Horrible customer service—no listening and ignores their customers. Will not purchase their products again.