SimplehumanReviews of simplehuman.com

Bonjour, modèle CW2024 acheté en 2020. Conception solide et facile à nettoyer. Après 3 ans, problème d'ouverture (ça peut arriver), affaiblissement du plastique de la pédale (à renforcer ou pas de chance ?). Mail au S.A.V., retour dans les deux jours avec une liste de pièces à fournir. Retour le lendemain avec remplacement. Le sacs sont très pratique et solide, le prix est de 0,50€/sac au plus cher (petit paquet anti-odeur). Avant j'achetais une poubelle de m**** à 30€ par ans, maintenant j'ai une super poubelle avec des super sacs et un super S.A.V. et cela pour 10 ans !!! Donc, l'investissement est équilibré et surtout durable. Merci

I will never buy from this company again , although I already have many products of theirs . I ordered a paper towel holder in February.I never received and always told on back order.if you look on site it says available today.They took my money and never got the product ordered.I’m disgusted!!!

Their customer service has gone down tremendously. Without going into detail, years ago they provided amazing customer service on an item that broke a year after purchase. Now, customer service doesn’t care when anything is wrong and you’ll need to follow up several times just to get an unsatisfactory response. I used to be a big fan of their products and own several items - but will never purchase from them again. Sad to see a company decline so rapidly.

I purchased a product and signed up as a member based on their advertisement that I would receive 10% off the FIRST purchase price and the product would be delivered in 3 days. Order number sh2991139 and membership was successfully completed on Thursday April 20, 2023. Immediately after I submitted the purchase, I noticed the 10% discount was not applied. I immediately reached out to customer service through e-mail to alert them of that. Unfortunately, due to their poor customer service and lack of proper methods for customers to reach them (no telephone contact available), I have to wait 1 business day. Finally, today (Monday Apr 24), which makes it 2 business day from my inquiry about the discount, a representative reached out by email and informed me, as he put it a "10% discount towards a new product from our website" can be applied. Moreover, I also sent an email to the company inquiring that I have not received the product in 3 days as advertised. As of this complaint dated April 24, I still have not received the item as advertised. This makes it 3 days not counting the weekend. The company uses false advertising to lure customers for membership and add.insult to injury by offering poor customer service.

I have 6 simplehuman soup dispenser and two broke it won't pump the soup I contact them and they won't fix them only replace them if I buy them.

For a premium product this is really disappointing (awful) customer service. I was ordering a replacement part (not available on Amazon) and the Simplehuman site defaulted the shipping address to my billing address and I failed to notice it until it was too late. My fault, but I immediately contacted Simplehuman. I contacted them by chat and email within a minute after the order was made (they're West Coast and not available until noon in my time zone) to try and change the shipping address, but did not get a reply of any sort until more than 72 hours later - about the time that the item was delivered to the wrong address. There was plenty of time to alter the shipping location so that I could have had the item delivered to the house that needed it. No apologies (or even an acknowledgement of the issue.) I had to order a second item to fix my problem, and then will have to deal with the original when I get to the other house...next month. One star.

The worst customer service ever!!!! No phone number,just email and some BS chat with computer. Asked for some shipping paper work weeks ago and since then nobody never get back to me. They just send me email few timrs how they work hard ony case: there is no case. I just need one form to be mailed from them to me: 15 seconds job: will probably stop buying stuff from them

Just purchased a simplehuman soap dispenser from QVC.Tried to register online but to no avail.Rang simplehuman a person called Chloe answered the phone and cut me off before my explanation was given.I rang back and the same person answered.I asked if I could register my product but wasn't interested and told me to go back online to register,I said I was struggling but was not interested.This is probably the worst customer service I have dealt with.Some training on manners would help.