SimplehumanReviews of simplehuman.com

UPDATE: It arrived in the mail quickly! The best way to contact them is directly through email, no through the 3rd party app. -----------------------------------------------------------UPDATE: They got back to me and have the part ready to send to me in the mail, so we'll see if it comes! ----------------------------------------------------------- Like everyone else here, there's no customer service to help me with the warranty of my product so I may be reaching out to my credit card company to dispute the transaction altogether.

I returned a $90 dog food container that was too large for my space. I used Simplehuman's FedEx return label. The return was received on Dec 27, 2022, per FedEx tracking. I never received notice that they got the return nor have I gotten a refund. They don't have a customer service number only chat, text and message. I tried all of them with no resolution or a response from a human. Guess humans don't work there only computers. I will not purchase from them again.

Bought two mirrors and both not working out of the box. $200 mirror and no customer service help at all. Returning the second one now and will look for a reliable brand. Don’t purchase from this company.

Can’t get hold of them. No phone number listed at all. Only chat and they respond no one available. Worst ever!

I ordered a trash can and it said 3 to 4 weeks for delivery. Almost 4 weeks later, too late for Christmas, I had to contact them to see where it was. No response. I waited a few days and contacted them via text. They said it would be another 3 to 4 weeks. I canceled and won't do business with them again.

Simple Human has terrible customer service. I will never purchase another product from them for that very reason. I ordered a product from them in November and their carrier delivered it to the wrong house. I had the hardest time getting a hold of Simple Human and when I finally did it was via chat and the woman said the item was delivered and they had proof of delivery. I asked for a photo and sure enough it was delivered to the wrong house. I asked that they re-issue the item so I would have it in time for Christmas and she refused saying she would only file a claim with the carrier FedEx so they could investigate it. So Simple Human refused to provide me with the item I had paid for nor would they refund me my money. The woman was very rude and said the claims get handled quickly...this was over a week ago...I doubt I will ever hear from them. I ended up just filing a claim with my credit card. Such a terrible experience. If you decide to order something from them you better hope you receive it.

This company has horrible customer service, I worth email, texted, left message, went to online chat over 10 times, never get reply! A quality issue product over $200 suppose have 5 years warranty covers, but there no way get in touch with them!

I purchased a foam pump. Within a week it stopped working and kept shutting off. After dozens of attempts they finally agreed to replace it. The replacement pump arrived and in a short time it too was shutting off all day and night I've tried to reach them but they now have no way to contact them. They have a phone number that goes to a recording telling you to use the chat feature. But nobody is on the chat. They put you in a fake waiting line that never ends. And if you get phone call or your screen saver activates, you're kicked out I sent a text to the listed number. No response. Then an automated message said type a message and someone will respond in 1-3 days. REALLY?? This company clearly has no one working there. They claim to be in the US but now that seems unlikely. This is how China based companies respond to inquiries