SimplehumanReviews of simplehuman.com

I ordered a white trashcan when I looked at the email they sent me it was a chrome trashcan. Trying to head this off,. I sent them an email, informing them of their mistake, requesting that they change it back to the white one that I wanted. I got an email back eventually the next day from a BOT they could not handle the problem. Of course I received the wrong trashcan and tried to contact them. There is no way to contact this company even though they offer you Chat and texting it is all done by computer and the chat never even responded. Frustrated and annoyed, I simply returned the two items which I now have to drag to FEDEx and will never order from them again. Their customer service is awful and as my wife said it doesn't even exist. If you want a computer run company where you do all the work this is it, if you want service for your dollar go elsewhere.

I too have received poor customer service from simplehuman. I purchased a dual soap dispenser from this company and one of the dispensers did not work right out of the box. I filed a complaint with simplehuman and was told I would receive a replacement in 2-4 weeks. After 2-4 weeks no replacement and now they tell me April 26th, which is 2 months and 10 days. I am not holding my breath. I purchased this item based on good reviews from Amazon and Honestbrandreviews which I found to be misleading. I filed a complaint against all 3 of these companies with the Federal Trade Commission and the CA State Attorney General's Office (Simplehuman is headquartered in CA). I believe consumers should protect themselves.

OMG I can't tell you how awful their customer services you cannot speak to a real person they actually make you send a video if somethings wrong with your mirror they make you send the product back in a box and so far they have not send a replacement. I hope Neiman Marcus knows about this because they sell their products, and I will make sure that they do never ever again.

Horrible products and even worse employees. I have bought several trash cans and they quickly become faulty!! Warranty? Thats a scam. They made you jump through a million hoops and then disappear on you. Good luck getting meaningful help

Bought the voice and sensor trashcan thinking it was a great product, boy was I wrong. Waste of money! Batteries drain super quickly even after you try the troubleshooting tips on website. The plug worked for a while and now no longer works. They sent me a lid replacement and the lid opened super slow but was ok with it since it was semi working. Now it is having same issues batteries drain fast and plug doesnt work, contacted CS and they dont seem to care, not everyone buying their products have money to waste. They want a video, how do you show a video of batteries draining?! I am so mad that I wasted my money on this product. Buyer beware

I ordered a replacement lid for my garbage can it was supposed to come with a pair of fastener pens to put in the hinges to hold the lid to the garbage can it did not come with a pair of fastener pins for two days I have tried to contact the company with text feature with the chat feature and I have sent four messages to them with no response. very poor customer service.

The products are actually good however the customer service is horrible and we will NOT be purchasing anything further from them

We bought the 58L automatic dual can. However, it didn't last very long. After about 12-15 months. The voice recognition begins to fail, shortly after the motion sensor starts failing. The release of this technology appears premature so wait for a competitor to interrupt this failure and try the next solution.