SimplehumanReviews of simplehuman.com

I had bought the 58L Sensor rectangle trash can , full price, after less than a year , sensor stopped working . I called to get it fix or replacement. Their customer service wanted a video of the trash can lid , I did. I followed their instruction to clean and unplugged the electric connection to the trash can, I did. It was still malfunction. Their told to send back to them the old lid, before they would send me back a used lid! I had to waited for 4 weeks to get a USED lid , while my trash can was opened to the whole time. They sent me a used lid from someone else trash can, because when I sent the lid , I sent in the whole lid( top & back lid) . What I got back , was only the top lid. This company is disgusting!!

They have ZERO intention of honoring their warranty. They ask for videos, photos, & when they do ship the parts, they are not correct. so after a month of back & forth with this cs woman named Revine, i was told that i would have to pay for the parts (even though the item that i purchased was defective. By right, a whole new product should have been shipped to me. Instead they wasted my time only to finally tell me that they refuse to honor the warranty. Stay away from these grifters!

I used to like the product and still like some of their products. The handwash dispensers often stop working after 1-2 years and usually after the warranty is over which makes this an expensive handwash system. I own 6 and gifted a few more for special occasions. The trashcan is nice and I started to use regular bags as the bags are pretty expensive. Last week I contacted Simplehuman as the brand-new little bags for the countertop trashcan all come out of the new package, torn and can't be used. I made videos of 2 packages with all torn bags and was chatting with a person for the company. That person requested for me to email the videos which I did and then asked me for proof of purchase in the form of a receipt. We are talking about trashcan bags! Not the hardware. Who on earth saves receipts for trashcan bags? The packages show it is authentic Simplehuman trashcan bags. I wasted 2 full packages of the Z bags. This company can now try to sell to anyone else than my family as my adult kids also do not want to spend more money on what they already spend on this brand as their service is ridiculous. In the past even under the warranty they gave me a hard time, when I had bought through their website and had proof of purchase, proof of serial numbers. My kids had their soap dispensers also stop working within 2 years. If you calculate how much regular soap dispensers you can buy for that amount of luxury item that you would expect to last much longer. The travel and standing mirror with lights both had issues, and the lights keep going out and you have to keep waiving or resting the mirror by pushing on/off multiple times as the helpdesk has informed me off. In the end almost all their products are fancy looking, priced to attract higher end customers with a certain lifestyle but the products keep disappointing at this price point, especially when their warranty is bad.

I bought a new Simplehuman white kitchen dripping rack (€100,-), the frame was already scratched within one month and the white coating receded at some spots. I contacted the Customer Service and there was no possibility for a return or exchange. The product is faulty. They offered a basic 20% discount code. So I’m stuck with a faulty product after only 1 month! Disappointing.

Zero stars for this company. There is no customer service at all. You cannot call them, text, chat or email. They simply do not respond. Worst company ever. Happy to take your money but not willing to provide service when there is an issue.

Bought 2 soap dispensers in 2022 and both will not put out soap after 3 touches on a full charge. Zero customer service, no phone number. Sent a message and was told "thanks for writing" I was asking how to recycle their worthless garbage! DO NOT BUY any product from this company, they DO NOT support their products.

A sad discrepancy between this company’s products and their customer support. I have purchased many products but have never once been able to contact customer support. My latest purchase was a double dispenser of both hand and dish soap. The concept is excellent, but there are no instructions with this product for set up, and actually getting the soap out of the dispenser is hit or miss. I have tried calling the company. No phone number anywhere. Any attempt to contact by email was greeted with an error message. No chat available. Product without support is useless. I would not advising buying anything they sell until they get better support for what they make.

The soap dispenser I got worked great for a bit and then just stopped. I contacted them to help resolve this issue and was told to reset it, which i tried numerous times with only little success. It would stop working within hours again. I kept it because I was told I had 10 years on the warranty. THIS WAS FALSE. I just contacted them again to get a replacement because it never worked consistently again... well turns out its a 2 year warranty , and is now expired! NEVER AGAIN!!!!