SimplehumanDay to day life has room for improvement. That was our basic thinking when we founded Simplehuman in 2000. Our mission is to bring high-performance innovation to basic but essential tasks in our daily routine. We call our products tools for efficient living.
Simplehuman (simplehuman.com) has 301 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Stephen C.
Could not get a discount code after providing my email and phone number and after looking for a phone number, no phone number?? After speaking with someone in the chat, which again, wasn't direct as they had to assess the request, the confirmed they only chat and SMS--what kind of customer service is this?? I'm very concerned about having to call in a warranty item now.
thomsen
Pulse soap dispenser broke within a month and have tried to contacts simple human 4 seperate times to try and resolve corroded and broken soap dispenser. First had to send a photo, then they requested a video, then I was emailed a link they sent to replace the product that I had to fill out again. (but the link didn't even work on multiple browsers), then I emailed them again only to get an automated response saying my claim had been resolved.. Awful. Have been a simple human customer for years, but after this no more.
peggy P.
Terrible warranty replacement. Took 5 months to get the part.
Gerald L.
DO NOT SUPPORT THIS SCAMMING COMPANY. Don’t believe the fake reviews on there site either this is where the real reviews are. This company is a joke and so is the warranty. They charge top dollar for a trash can they claim is high end, that’s BS. The so called stainless steel trash can is just a fake coating that will rub off if you try and clean it with a magic eraser sponge. Warranty won’t cover this but if it were really stainless this would not have happened. Cheap product for a high price. Don’t waste your money on this fake product.
Sarah Jane E.
Could not have been more helpful with my damaged product
Harold B.
Have owned SH products for years. Always known for high quality products and if something went wrong, could always get excellent phone support. Now have problems with 2 Round lighted mirrors. They no longer light up. Performed all troubleshooting instructions on their web site. No luck. Tried to contact a person at SH. No phone support any longer. Tells me there's problems with SH.
JJ
The worst, useless customer service 'support'. They don't listen or give realistic support. I called asking where an order was because the tracking information showed 'item received' for over two weeks. They told me the order was delivered and I should look around my house to find it. They looked up an order from 4 months ago, not the current order - they didn't even ask for the order# to begin with. STUPID. IDIOTIC. NO customer service
elizabeth B.
Simplehuman does not honor promises to provide expedited shipping and they don’t give refunds. Also, they add fees that aren’t disclosed or justified. They appear to have outsourced customer service to contractors who do not have access to company records or authority to correct problems. There is never the possibility of speaking to a person by phone. The owners are just squeezing the company for money until the gig is up. I don’t know why the California attorney general doesn’t pursue them for fraud.
