SihooofficeReviews of sihoooffice.com

Response from SihooofficeJul 24, 2024

Dear Cecilia Pacheco, Thank you for sharing your feedback and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay and the issues you've encountered with our Order Tracking and Contact Us pages. We understand how important timely delivery and effective communication are to our customers. Please rest assured that we are actively working to resolve these technical difficulties and improve our logistics processes. Your experience is very important to us, and we are committed to ensuring that our service meets your expectations. We are glad to hear that our team has reached out and offered a 10 EUR refund as a gesture of goodwill for the delay. While we continue to address these issues, we will provide you with more information regarding your order's delivery timeline as soon as possible. In the meantime, please feel free to contact us directly at [email protected] for any further assistance or updates. We truly appreciate your patience and understanding during this time. Thank you for choosing Sihoo. Best regards, Sihoo Customer Service Team

Response from SihooofficeJul 19, 2024

Dear booitsmesala, Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. Firstly, we deeply regret that your order has not met the expected delivery timeline stated on our website. The delay due to logistical issues is something we are actively working to resolve, and we understand how disappointing this is, especially when you urgently need the product. We apologize for the lack of timely response regarding your cancellation and refund request. This is not indicative of the service standard we strive to provide. Please rest assured that we are prioritizing your case and will ensure your order is either shipped promptly or your refund is processed as requested. We appreciate your patience and understanding as we work through these challenges. We value your feedback and are committed to improving our logistics and customer support to prevent such issues in the future. Please contact our customer service team directly with your order details so we can address your concerns immediately. Once again, we apologize for any inconvenience this has caused and thank you for bringing this matter to our attention. Best regards, The Sihoo Customer Service Team

Response from SihooofficeJul 17, 2024

Dear Peter Santos, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your V1 chair order. Firstly, we want to clarify that Sihoo is committed to providing high-quality ergonomic chairs and excellent customer service. We regret that recent logistical challenges have impacted our ability to fulfill orders promptly. The delays you mentioned regarding shipments to our warehouse and subsequent courier pick-ups are issues we are actively working to resolve. While we understand your concern about the communication, we assure you that our emails are not AI-generated. Our customer service team is dedicated to addressing each query personally. We are not currently selling in Australia, which may have contributed to the confusion and delays you experienced. We appreciate your patience and understanding as we work through these challenges. Please contact our customer service team again for further assistance, and we will do our best to expedite the resolution of your order. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services. Best regards, The Sihoo Customer Service Team

Response from SihooofficeJul 17, 2024

Cher Olivier, Merci d’avoir pris le temps de partager votre expérience avec votre fauteuil ergonomique S100. Nous sommes désolés d’apprendre que vous rencontrez des problèmes avec les accoudoirs et le revêtement de l’assise. Chez Sihoo, nous nous efforçons de fournir des produits de haute qualité et nous regrettons que votre fauteuil n’ait pas répondu à vos attentes. Les accoudoirs qui tombent et le revêtement de l’assise qui s’affaisse ne sont pas conformes à nos standards de qualité, et nous vous présentons nos sincères excuses pour ce désagrément. Nous vous invitons à contacter notre service client pour résoudre ce problème. Nous nous engageons à vous fournir une solution rapide et appropriée, que ce soit par le remplacement des pièces défectueuses ou par toute autre mesure nécessaire pour garantir votre satisfaction. Votre retour est très important pour nous et nous aidera à améliorer la qualité de nos produits et services. Encore une fois, nous nous excusons pour la gêne occasionnée et vous remercions de nous donner l’opportunité de rectifier cette situation. Cordialement, L’équipe du Service Client Sihoo

Response from SihooofficeJul 17, 2024

Dear Mitchell Lee, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your order and our customer support. Firstly, we want to clarify that Sihoo is not currently selling in Australia, which might have contributed to the confusion regarding your order. We understand how important it is to receive timely and reliable service, and we regret that your experience did not reflect our commitment to customer satisfaction. The issues you mentioned regarding delays and communication gaps are not reflective of our usual standards. We take your feedback very seriously and will investigate the matter thoroughly to ensure such issues are resolved promptly. Please reach out to our customer service team again for further assistance with your refund. We are committed to making this right and ensuring you have a positive experience with Sihoo. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Best regards, The Sihoo Customer Service Team

Response from SihooofficeJul 10, 2024

Dear Pao A, We apologize for the inconvenience and frustration you’ve experienced. We understand how disappointing it can be when expectations are not met. Please note that Sihoo products in Australia are currently sold through authorized dealers and not directly by us. This means the dealer is responsible for the delivery and customer service. We recommend contacting the dealer from whom you purchased the chair for the latest updates on your order. We value your feedback and will work to address this issue with our dealers to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. Best regards, The Sihoo Team