SihooofficeReviews of sihoooffice.com

Response from SihooofficeNov 18, 2023

Dear Luka Plancic, We sincerely apologize for the inconvenience you've experienced with the Sihoo Doro-C300 Ergonomic Office Chair. We're truly sorry to hear that the chair did not meet your expectations, and we understand the frustration that can come with receiving a defective product. First and foremost, we appreciate your feedback and want to assure you that your satisfaction is our top priority. We apologize for any inconvenience caused by the broken part and the issue with the screw on the head piece. This is certainly not the experience we want our customers to have. We would like to make things right for you. Please contact our customer support team with your order details and we will provide a solution as soon as possible. Whether it's a replacement, a refund, or any other assistance you may need, we are committed to resolving the issue to your satisfaction. We also understand that the size of the chair is crucial for comfort, and we regret that it did not fit your requirements. We appreciate your understanding and are grateful for the opportunity to address these concerns. Our goal is to ensure that you are happy with your purchase, and we are here to assist you in any way we can. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter for you.

Response from SihooofficeNov 18, 2023

Dear Brian Nourse, We sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration that can arise from unanswered emails and tracking issues. We assure you that your feedback is important to us, and we are actively working to address and improve our customer communication processes. We apologize for any confusion regarding our contact information. We are currently working on providing a more accessible and reliable customer support system, including the addition of a contact number. Your concerns are taken seriously, and we want to assure you that we are committed to resolving any issues you may have. Please contact us so we can assist you promptly. We value your business and appreciate your patience as we work to enhance our customer experience. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Response from SihooofficeNov 18, 2023

Dear S A, We sincerely apologize for any inconvenience you've experienced with your Sihoo Doro C300 order. We understand how frustrating delays can be, and we appreciate your patience during this process. We regret to hear about the conflicting information you received regarding the delivery schedule. Our team is actively working to resolve this issue and ensure you receive accurate and timely updates moving forward. Please be assured that we are committed to addressing your concerns and providing you with the best possible resolution. We understand the importance of your order and are doing our utmost to expedite the delivery process. If there's anything specific you'd like to discuss or if you have further questions, please feel free to reach out to our customer support team directly. We value your feedback and will use it to improve our services. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Response from SihooofficeNov 18, 2023

Dear Guilherme Proença, We sincerely apologize for any inconvenience you've experienced with the delay in shipping your product. We understand how frustrating this must be for you, and we want to assure you that we take your concerns seriously. First and foremost, we want to express our deepest apologies for not meeting your expectations regarding the delivery timeline. We recognize that the extended waiting period is not ideal, and we truly appreciate your patience during this time. We understand the importance of effective communication, and we apologize for any lapses in our response time. Rest assured, we are taking steps to address this internally to improve our customer support. Once again, we apologize for any frustration this situation has caused, and we appreciate your understanding as we work to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate the opportunity to rectify the situation.

Response from SihooofficeNov 18, 2023

Dear Paul Burns, We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with your recent purchase of the Sihoo chair. Regarding the issue with the castor holders, we understand your frustration, and we recommend using a rubber mallet or a soft-faced hammer to gently and evenly tap the castors into place. Please ensure that you are not using excessive force to avoid any damage. We apologize for the quality of the Allen key provided. We take this feedback seriously and will work on improving the tools included in our products to ensure a smoother assembly process for our customers. In terms of the ergonomic design and height range, we regret that the chair did not meet your expectations. We value your input and will take your comments into consideration as we strive to enhance our products. It's important to us that you are satisfied with your purchase. We kindly ask you to reach out to the eBay seller for assistance with any further concerns, as they handle the distribution and customer service for purchases made through their platform. However, we are here to support you and will communicate your feedback internally for continuous improvement. Thank you for bringing these issues to our attention, and we apologize for any inconvenience you may have encountered. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.