customer
Doro s100
Ordered Doro s100. everything went well.
Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Sihoooffice (sihoooffice.com) has 639 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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customer
Ordered Doro s100. everything went well.
Replaii
Ich bin mit meinem Doro-C300 sehr zufrieden. Der Stuhl ist gut geeignet für den Büroalltag und man sitzt auch nach 8h immer noch sehr bequem auf ihm. Der Kundensupport hat mir immer freundlich weitergeholfen.
Sri V.
Great product. Provides very good comfort and quality of the product is good. Got what I expected from the photos. Satisfied.
klawswithak
Order #10854 Well, me again (my third 1-star review of Sihoo Australia as it seems to be the only way I get contact). Read my other reviews for more detail (cannot recommend enough that you DO NOT order from Sihoo Australia). It wasn't until I submitted a refund request through PayPay that I was finally able to have an open line of communication with Sihoo. In this I was informed that my chair was being shipped from overseas and that they could guarantee it was on it's way. I waited, didn't go through with the refund, and heard nothing for months. Then today, I go onto the courier website and see that it had indeed been delivered a month ago. After several attempts of delivery I heard nothing from the courier, and the chair was shipped back to Sihoo. I called the courier and they explained that when an item cannot be delivered they contact the supplier and the supplier is to contact the customer for delivery, which of course Sihoo Australia did not do. SO NOW I have to wait until I hear from Sihoo so they can reship the chair and I am willing to bet that my chair has been sold and I will need to wait for another to be shipped from overseas (even though the website says nothing about a 2 or 3 month shipping time). I look forward to a generic reply on trustpilot but hopefully this is again reason for contact and the item will be posted again (let's see how long this takes... I initially ordered the chair in JUNE).
Response from SihooofficeOct 16, 2024
Dear klawswithak, We sincerely apologize for the continued frustration and inconvenience you've experienced with your order. We understand your concerns and want to assure you that we have been actively communicating with Sihoo Australia to address your situation. It is disappointing to hear about the issues with delivery, and we are working closely with the courier to ensure the chair is reshipped to you as soon as possible. We recognize the importance of keeping you informed and regret that this communication has not met your expectations. Your patience has been greatly appreciated, and we are committed to making this right. Please know that we will follow up with you directly to ensure this issue is resolved swiftly. Thank you for bringing this to our attention again, and we will do everything we can to ensure a smoother experience moving forward. Best regards, Sihoo Customer Support Team
XC
Great cutomer support for me, sending the part of the chair real quick
Allan
J’ai commandé une chaise récemment chez Sihoo, pour l’instant j’en suis ravi, le service client est au top, et la livraison s’est effectué rapidement, je recommande
OpTuim M.
Le service clients et vraiment super j’ai rarement vu un telle service merci à vous, de m’avoir éclairé quand j’avais des doutes. La livraison a étais rapide à ça problème, encore merci à vous !!
Louis M.
Attention vendeur malhonnête. Vous cet une arnaque pas de produit pas de argent. ATTENTION !!!!!!!
Response from SihooofficeOct 11, 2024
Bonjour Louis M., Nous sommes vraiment désolés d'apprendre votre insatisfaction et comprenons parfaitement votre frustration. Nous prenons très au sérieux les préoccupations de nos clients. Si vous n'avez pas encore reçu votre produit ou si vous rencontrez des difficultés avec votre commande, nous vous invitons à contacter notre service client immédiatement afin que nous puissions résoudre ce problème dans les plus brefs délais. Notre objectif est de garantir la satisfaction de chacun de nos clients, et nous ferons tout notre possible pour rectifier la situation. Nous sommes là pour vous aider ! Cordialement, L'équipe Sihoo