Cam
Absolute awesome support team
Absolute awesome support team! Helped me solve an issue in record time as well as having high quality products!
Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Sihoooffice (sihoooffice.com) has 639 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Cam
Absolute awesome support team! Helped me solve an issue in record time as well as having high quality products!
Rui D.
I recently ordered the Sihoo C300 chair in black, and received a confirmation email, but after a few days without a shipment update, I reached out to support and was informed that the black version of the chair was temporarily out of stock due to high demand. Their response was quick and professional. They informed me about the stock issue and even offered a choice: switch to the in-stock white version with a small reimbursement or wait for the next batch of black chairs. I preferred the black chair, so I asked if they could guarantee it would ship in the next batch. They reassured me, and sure enough, as soon as the restock happened, I got my shipment email. The chair arrived within five business days. Throughout the process, we exchanged many emails, and every response from the support team was prompt, friendly, and helpful. I’m happy with both the chair and the excellent customer service.
Samuel J.
The customer service was excellent, the chair was comfortable. One of my armrest broke and they were willing to send one for free even after the warranty has expired
Quentin
Cela fait une semaine déjà que j'ai commandé ma chaise mais je n'ai aucune nouvelle de la livraison de ma commande... Je trouve cela regrettable d'autant plus que pour un tel prix un SAV correct est obligatoire...
Response from SihooofficeNov 15, 2024
Cher Quentin, Nous vous remercions d’avoir partagé votre expérience et sommes désolés pour ce délai inhabituel. Chez Sihoo, nous comprenons l’importance d’un service de qualité, surtout lorsque vous attendez un produit en lequel vous avez placé votre confiance. Nous vous assurons que nous mettons tout en œuvre pour accélérer les livraisons et maintenir un suivi rigoureux. Afin de vous apporter des informations précises sur l’état de votre commande, nous vous invitons à nous envoyer un message privé avec votre numéro de commande. Nous nous engageons à vous tenir informé rapidement. Merci pour votre patience et votre compréhension. Votre satisfaction nous tient à cœur, et nous sommes là pour vous aider. Cordialement, L’équipe Sihoo
Francisco R.
Comfortable Chair for my son and the customer service is amazing!!! They have answered all my questions and they resolved any issue I had. I would recommend this chair to anyone i know.
LAFARGUE A.
Ce produit correspond à mon attente : confortable, facile à manœuvrer et bon rapport qualité/prix
Elodie C.
Model s300 commandé le 24/10 et reçu le 29/10 ! Je valide les produits de cette marque et le service efficace :)
But from M.
Great customer service. Small delivery hiccup, quickly resolved. Produce arrived perfectly packaged. Unpacked, easily assembly by one person. Most comfortable office chair I have ever sat in!!! Looks super-dooper too.
Response from SihooofficeOct 31, 2024
Dear But from Molan, We’re truly sorry to hear about the issues you've experienced with your order and the lack of timely communication. This is not the level of service we aim to provide, and we apologize for the frustration this has caused. Please know that your satisfaction and trust in Sihoo are very important to us. Occasionally, unexpected delays or staffing issues may impact our response times, and it sounds like this unfortunately affected your order. If your issue is still unresolved, please reach out to us directly at [email protected] with your order details, and we'll ensure that your case receives immediate attention. We’re here to make this right and restore your confidence in Sihoo. Warm regards, The Sihoo Customer Support Team