Anthony S.
order was placed 5/31/25
order was placed 5/31/25, order arrived 6/12/25, took too long to get here, was wrong size when it did arrive, and while trying to complete the order I was tricked into clicking on something else I do not want and charged an extra 9.98 .
Response from Shop Home MedJun 16, 2025
Thank you for your feedback. I reviewed your order and can confirm that the only item included was the product you selected — nothing was priced at $9.98. We want to reassure you that we do not add hidden charges or “trick” anyone. Our checkout process is designed to be transparent, and you’re always able to review or edit your cart before finalizing your purchase. As for the shipping time, this particular product is noted on our website as having a longer delivery window due to its shipping origin and product type. Delivery can take up to 15 days, and we apologize if that wasn’t clear at the time of your order. We’re committed to honest service and customer satisfaction. If there’s anything further we can assist you with, please feel free to reach out directly — we’re here to help.