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I made a mistake on the sizing of my product and I contacted them and they fixed it right away everything went smoothly

The incorrect product was shipped and the address was not updated. I continuously requested that a Supervisor call and or e-mail me regarding these issues. Rather, the representative Tiffany, chose to; berate, belittle, & lecture me on how a product proceeds through the FedEx System. Please cease in trying to tie my horrid interaction with your company into an actual pleasant event. Her unkindness even when alerted to my multiple illnesses was nothing less than bullying. If you view an employ one of your bests, based upon her horrid treatment of me, this is further cause to NEVER utilize your company again. After 5 days of horrid interaction with your company, I was able to connect with Jonah. He listened, never screamed, and resolved the issue. When requested to review my interaction, I wrote highly of my interaction with him. This does not negate the unprofessional, disrespectful, screaming, and lecturing. Again. Please do not further respond. The public that will read my comments will understand the risks in selecting your company. I will keep my promise and NEVER shop with this company again. Kudos to Tiffany. Someone must be focused with an agenda in place to be so hurtful to customers.

Very rare: So they made a mistake pricing their product online. I ordered it just to see what would happen. This was not entirely correct on my part, I should have called and reported the error. No doubt. Astonishingly they honored the "sale" and made good. This is not 21st century behavior. By my estimation THE "sale" Retail loss was in the vicinity of 125usd. Even wholesale would have been at best a loss. A reputation is BEST JUDGED by how one handles their mistakes and errors. These Guys and Dolls get 10over10 a perfect score.

Fast delivery of product, nice soft mask

Delivered of the product was in time, fast, and well-packed. Happy customer.

You delivered within two days. Excellent service- thank you.

Prompted delivery and updates

I asked you to hold shipment until Oct 15 and you shipped on Oct 1.