Shop Home MedYour one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
Shop Home Med (shophomemed.com) has 296 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Mary-Fletcher Miller S.
I reached out to the chat immediately when we opened the box to find there were no weights. I clicked on the link for the 36 pck, weights included that my OT wanted. I thought it was on sale, I really feel we should get a discount on the weights we had to purchase at $106.
John K.
Order related to surgery 9-14. Originally supposed to arrive 9-18 or earlier. Without any explanation now supposed to arrive 9-28. Unacceptable.
Mauricio F.
You clearly don't care about the customer. I ordered a massager and after a week you haven't even shipped the product to me, I sent messages asking what was wrong and I didn't get any answer then I had to call, the person whom I talked to told me she would look into it and would get back to me. She never did that, two days after I called again and I was told that the product had already been shipped and that I would received it by friday august 21, nothing happened. On Sunday 23 I received a packaged from amazon prime, at first I got surprised because I hadn't ordered anything from amazon. I opened it and it was the massager I had ordered from you. I really don't think that is the way to deal with customers
CRAIG T.
I ordered a battery for my scooter on the 28th of May and it was supposed to be delivered on the 6th it is the 15th today and I still haven't received it and that is very unfortunate as I have doctor's appointments the end of this week and the middle of next week I need my scooter because that is how I get around as I am physically handicapped
Response from Shop Home MedJun 16, 2026
DELIVERY DATE today estimated between 10:40 AM and 2:40 PM
Mary S.
Where is the sidekick shower chair i paid for?
Response from Shop Home MedJun 8, 2026
Mary, according to your order, you purchased a bed and assembly service only. A Sidekick was not included as part of your order. If you believe there may have been an error or if you have documentation showing the Sidekick was included, please send it over, and we'll be happy to review it.
Carole K.
I ordered a queen bed . I received a queen platform and a full mattress. When I contacted you, I was told I ordered a full mattress. I don’t understand how this was able to happen, further I feel this should have been noted when the order was processed and questioned. I was told I am out of luck and stuck with the mismatched setup unless I paid to ship the full mattress back to you, pay the difference in price for the right sized mattress and shipping on that. I spent close to $7,000 on this bed. I have no intention of spending any more money with your company.
Response from Shop Home MedJun 3, 2026
Thank you for your feedback. We understand how frustrating it is to receive a bed setup that doesn't meet your expectations, especially with an investment of this size. After reviewing your order, the queen bed frame was ordered together with a full-size mattress, which is why the items received do not match in size. While we understand your concern that the mismatch may have been overlooked during processing, our team fulfills orders based on the specifications selected at checkout. Due to the volume of orders we process and the wide range of customization options available, we are unable to independently verify every product combination selected by customers before shipment. That said, we genuinely want to help resolve the situation. Although custom-made beds and mattresses are generally subject to strict return policies, and in this case the order was fulfilled as placed, we have offered an exception by waiving all applicable restocking fees that would normally apply. The only costs we have asked you to cover are the return shipping for the mattress and the price difference for the correct-size replacement mattress. We provide free phone, chat, and email support before and after purchase, and our goal is always to help customers find the right solution. While we recognize this outcome is disappointing, we believe the accommodation offered is a fair resolution given that the items shipped matched the order submitted. We appreciate your business and remain willing to assist if you decide to move forward with the exchange.
Debbie M.
I purchased a high low bed from ShopHomeMed wirh the white glove assembly and it was the worst experience I have ever had. The bed shipped by carrier who wanted to just drop the palette off hours before the assembly team was to arrive. I live in an apartment building and there was no way to get the palette up to my apartment and carrier would not break down the unit and bring the pieces up. I was able to get the manager to let them leave it outside. Six hours later the assembly team came and it ended up being one person who said they couldn't bring the pieces in because it was to heavy. Now I am stuck with a bed in pieces in the parking lot with no way to get up to my apartment and the assembly that I paid a lot for isn't going to happen. If I had known it would be this much of a nightmare I would have saved my money. Don't purchase from ShopHomeMed, they aren't customer oriented at all.
Response from Shop Home MedMay 20, 2026
We’re very sorry to hear that the delivery and installation process did not meet your expectations. Our goal is always to provide a smooth and supportive experience, especially for customers purchasing large medical equipment. The White Glove service arranged for your order included scheduled in-home delivery and assembly, however certain apartment and building access limitations can impact what carriers and installation providers are able to complete without prior coordination. In this case, the freight carrier and installation provider followed their individual handling and safety protocols regarding oversized and heavy medical equipment. That said, we absolutely understand how frustrating and stressful this situation was, particularly after planning and paying for an upgraded service. We take feedback like this seriously and are actively reviewing the coordination between the freight carrier and installation team to help prevent situations like this in the future. Our support team has been attempting to work toward a resolution and remains available to assist further. We appreciate the opportunity to address your concerns and improve the experience for all customers moving forward.
Brandon
Critical parts not received for beds: Two electric medical beds were ordered and they didn't come with a critical bracket that holds the frame in place when the mattress is lifted. The representative who attended our request for the missing part(s) did not provide a method for us to obtain the parts nor did she allow us to communicate with their parts department. We provided photos and a video but this did not persuade her to facilitate a quicker response. She said it will take 2 weeks for someone from the parts department to make a determination. I have a CNA classroom inspection in 2 days and she didn't seem to care. Please do not work with Shop Home Med even if their prices are good. It is not worth the headache.
Response from Shop Home MedMay 11, 2026
We sincerely apologize for the frustration and urgency surrounding this order, especially given your upcoming CNA classroom inspection. We completely understand how important it is to have the beds fully operational and ready on time. After receiving your photos and video, our team immediately escalated the matter to the manufacturer’s parts department for review. Because these are medical beds and safety-related components, replacement parts must be verified and approved correctly to ensure patient and user safety. Unfortunately, this process is handled directly through the manufacturer and is not something our representatives can bypass or independently authorize. We understand that the estimated timeline provided was disappointing, and we apologize if our communication came across as lacking urgency or concern — that was never our intention. Our team has been actively working to push for the fastest possible resolution while following the manufacturer’s required procedures. At Shop Home Med, we care deeply about our customers and take situations like this seriously. While delays involving manufacturer parts can occasionally happen, we remain committed to advocating on your behalf and helping reach a resolution as quickly as possible.
