Jorge P.
I feel the rep listened to me and what…
I feel the rep listened to me and what I needed. She was prompt and professional and followed up in a timely manner. i was very happy with the customer service I received.

Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
Shop Home Med (shophomemed.com) has 296 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jorge P.
I feel the rep listened to me and what I needed. She was prompt and professional and followed up in a timely manner. i was very happy with the customer service I received.
vickie
No communication; cant reach by phone. Lied about sending me an e-mail. Stopped talking on a live chat. Suck all the way around!!!
Response from Shop Home MedMay 12, 2025
I'm really sorry to hear about your recent experience. That’s not the level of support we aim to provide, and I completely understand your frustration. Please know that our live chat is available 24/7, and phone support is open Sunday through Friday from 9 AM to 5 PM EST. If you weren’t able to reach us or didn’t receive a follow-up, that’s something we take seriously and want to correct. We’d appreciate the chance to make things right—feel free to reply here, connect with us again via chat, or call us directly
Claude B.
My wife hates plain stools, but not yours, with its trusty armrests that gives her that sense of security of knowing support is there so she can finally hang on to them and sit down. That goes without saying that it's a pretty piece of furniturex not an eyesore.
Tracy H.
The customer service rep recommended the bed rail that ended up not fitting our bed. I requested return authorization that took 2 weeks of emails to receive. They required the return be in the original packaging and charged $45 restocking fee. Ridiculous! Plus shipping which I expected.
Response from Shop Home MedApr 28, 2025
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the opportunity to make this right. We would like to gather more information about your order so we can better understand what happened and find a solution. If the bed rail recommendation from our representative led to the product not fitting properly, we are more than willing to work something out with you. Please reach out to us directly with your order details so we can assist you further. Our goal is always to ensure our customers are satisfied, and we appreciate your patience and the chance to resolve this for you. We look forward to hearing from you and making this right.
Rachel M.
Great price and walker came quickly and working great. No concerns.
Marchell
Experience was great. Staff has common courtesy and they always checked on me. The resident.
jim C.
Great product at reasonable price and fast shipping.
John D.
Quality product delivered on time.