Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med reviews

Showing 12 reviews with 2 stars · Clear filters

Rosemarie
Sep 1, 2026
Im waiting for a return receipt
Im waiting for a return receipt. I thought my problem was the battery. But it wasnt. It was my motor. I need to return the battery. I requested the RA on 8/28/26 by email.
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Brandon F.
Aug 15, 2026
Package didn’t come on time the carrier…
Package didn’t come on time the carrier shows delivery date and it’s still not going to come today it’s gonna be later than that what it should be
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Gretchen
Jul 31, 2026
Customer service reps do the minimum possible
When a customer contacts support to find out where an item is and why there is a delay, simply re-sending the tracking number is not helpful. I am recovering from surgery and should not have to chase down a much needed item, purchased from your site specifically for the expected shipping date when I need the item, only to go without that needed item while trying to recover in bed.
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Rich57
Apr 1, 2026
Not the Brand I Ordered
The web page from which I ordered the hospital bed was clearly marked “Invacare” and the lead image on that page is the same one used on other sites selling Invacare beds. My order receipt also says “Invacare.” But the bed that was shipped was from ProHeal, not Invacare. While ProHeal appears to be an adequate brand, it does not have the reputation of Invacare. This is too close to bait and switch for my liking.
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Susan
Feb 7, 2026
I didn't get my bed only the mattress
I didn't get my bed only the mattress. I am sleeping in a chair until I can get my bed and put it together. Please someone help me figure out why I got only one of three boxes.
Response from Shop Home MedFeb 9, 2026
I see that your full order, including the bed, was delivered on Friday, 2/6/26 at 11:13 AM, which is within our estimated delivery timeframe.
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PiperM
Dec 26, 2025
You were way off on your delivery time…
You were way off on your delivery time estimate
Response from Shop Home MedDec 29, 2025
Hi there — we’re sorry the delivery estimate did not match the actual delivery timeframe. We understand how frustrating that is, especially when you're planning around an important delivery. Our team is reviewing what happened and we’d like to help make it right. Please contact us directly with your order number so we can look into your shipment and assist right away.
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Randy B.
Dec 16, 2025
Paid for the fastest expedited shipping…
Paid for the fastest expedited shipping and still took 4 days to deliver it. I should not have paid $20+ for expedited delivery.
Response from Shop Home MedDec 16, 2025
Thank you for reaching out. I understand your frustration regarding the shipping cost and delivery timeline. Your order was placed on Thursday and was delivered on Monday. While this is 4 calendar days, it is only 2 business days, as weekends are not counted as business days by shipping carriers. Expedited shipping prioritizes faster transit once the carrier receives the package, but it does not guarantee weekend delivery unless specifically stated by the carrier. Your order was shipped using the fastest expedited option available, and it was delivered within the expected business-day window for that service.
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Debra L. H.
Oct 19, 2025
It seems that the height of the front…
It seems that the height of the front of the cushion made the height too high for this young lady and the thickness of the pommel was too much!
Response from Shop Home MedOct 20, 2025
Thank you for sharing your feedback. I’m sorry to hear that the cushion height and pommel thickness weren’t a good fit for this young lady. Comfort and proper support are very important, and we understand how frustrating it can be when the product doesn’t meet your expectations. If you’d like, we can help you find an alternative cushion that offers a lower front height and a slimmer pommel for a better fit. Please let us know if you’d like us to recommend suitable options or assist with an exchange or return.
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