Consumer
Customer service is terrible
Customer service is terrible , hours to get someone on phone they keep you on hold and hold , they charge a 25 percent restocking fee to return . No one does that . I was not happy with this company at all I will never use Shop Home Med again . 7/8/2025 I just recieved my refund $65.00 i was refunded from a pair of shoes I never opened the box of that I paid $101.65. That is bad business the lady on the phone told me the return label was on them clearly it is not or I would have just kept the shoes . Thats terrible item # ORDER SHM-A98757
Response from Shop Home MedAug 4, 2025
Thank you for your feedback. We're truly sorry to hear about your experience. At Shop Home Med, we take customer service seriously. We have a strong, U.S.-based support team that works hard to answer calls quickly and assist every customer with care. We do not keep customers on hold for extended periods, and we’d be happy to investigate what happened if you can provide the name of the representative you spoke with. To clarify, our restocking fee policy is clearly outlined and in place, as is standard across the medical industry, to help us maintain affordable pricing for customers who truly rely on these essential products. Medical supplies often require strict hygiene protocols, and restocking fees help us offset the cost of processing returns and ensure the safety of future customers. Especially in the medical field, where products must remain sterile, secure, and in perfect condition, return policies are designed to protect the integrity of the supply chain and the well-being of patients. We’re here to help — please don’t hesitate to reach out directly so we can resolve any concerns.