Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med reviews

296 approved reviews, newest moderated first

Steven F.
Apr 8, 2025
Don't buy anything here
Don't buy anything if you think you'll need it returned. They want your money!!
Response from Shop Home MedApr 8, 2025
Thank you for sharing your feedback. We genuinely strive to provide clear and fair return guidelines to ensure a positive shopping experience for all our customers. While we understand your frustration, our policies are designed to be straightforward and consistent for everyone. We're always available to help clarify these guidelines before purchase, and our customer support team remains ready to assist if you have any further questions or concerns.
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Allen M.
Apr 7, 2025
Quickness in processing order well done
Quickness in processing order well done
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Matt
Apr 5, 2025
I will never use this company again
I will never use this company again. I made a total of four orders from this company. Two parts they advertise on their website incorrectly. My total purchases were $333. When I tried to send them back, they charged me $112 in restocking fees. All because they advertise the parts incorrectly on their website. I’m telling you don’t ever purchase from this company. After I wrote this review. I went back and read some of the other reviews. And I already know that the company is gonna make some statement about the fact that they’re restocking fees are standard across the national average or some junk like that. But if you’re just an average person like me. There are other companies that won’t charge restocking fees like that. I’m telling you, go with a different company. Charging you almost 33% to send back something that wasn’t your fault. Is a load of crap. Work with a different company that doesn’t charge you these ridiculous restocking fees!!!!
Response from Shop Home MedApr 8, 2025
Thank you for bringing your concerns to our attention. We apologize for any confusion or inconvenience you experienced regarding your recent order. Our product descriptions are regularly reviewed to ensure accuracy, and we sincerely regret if any details were unclear or caused a misunderstanding. While restocking fees are standard practice across our industry, we certainly understand your frustration. Please contact our customer service directly, and we'd be happy to review your specific situation further and explore possible resolutions together. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly.
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Esperanza T.
Apr 3, 2025
It was easy to order and my purchase…
It was easy to order and my purchase was delivered promptly. The toilet seat was as specified and easy to install. My mother uses it and liked it from the beginning saying that it is also comfortable and handles makes it easy for her to stand.
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Janet P.
Apr 3, 2025
Fast delivery
Fast delivery. Delivered earlier than expected.
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Petrina M C.
Apr 2, 2025
Read the fine print !
Husband is a disabled Vietnam veteran.. product did not work for him in our home… very costly to return, including shipping and restocking fee…Home Med would not let us ship it back ourselves… We had to use them… And the industry norm is 15% restocking fee not 25%… It cost us $450 to return this product… Thank you for his service indeed !!
Response from Shop Home MedApr 3, 2025
Thank you for taking the time to share your feedback. We truly apologize for any inconvenience caused by our product not meeting your needs. We deeply appreciate your husband's service and regret that this experience did not live up to your expectations. We understand your concerns regarding the return costs. Please note that our restocking fee and shipping costs are standard within the industry and are necessary to cover the expenses incurred in processing returns. This information is outlined on our website to ensure transparency before purchase. We value your satisfaction and are here to support you in any way we can within our policies. If there's anything further we can assist you with, or if you have any more feedback, please don't hesitate to reach out to our customer service team
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T M.
Mar 30, 2025
Can't remember what I bought from you
Can't remember what I bought from you, but I do remember that it was in a fast and timely manner. I think I bought face wipes. Thank you.
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Greg
Mar 30, 2025
The docking base for my Bestcare lifft.…
The docking base for my first Bestcare lift was just what I was looking for and it was at a great price point from Shopmed. The shipping was free and fast. What more can a person ask for. Great transaction all around. Highly recommend this company.
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