Ship Smart Inc.Reviews of shipsmart.com

Reliable, solid company. This is not an "internet shell" company. ShipSmart is real people, with real resources, who provide door to door services on small shipments. The staff is kind, thorough, and customer-service oriented.

Everything got delivered without incident.

Thank you for a successful move of our antique furniture. It's wonderful to work with such a professional company, and you went above and beyond to provide the best service possible. You kept us apprised of the status of our job, were timely, courteous and very professional in pickup and delivery of our items. The delivery and unpacking at the Ohio site was perfect, and everything arrived in perfect condition. We thank each and every employee who assisted with our move.

I am disgusted by how this company treats its customers. Marketing messages boast about the high class and white glove service they provide to top end clients, but normal working humans don't seem to receive the same treatment. None of the shipment was padded or wrapped beyond what we did as they stated it would be and nearly all of it arrived damaged with furniture parts sticking out of box handle holes! There was not a single piece of furniture that arrived intact, even the adjustable bed had its electric cable completely severed and also stuffed into one of the crushed boxes. Shipsmart has refused to take ownership of this mess - we hired them trusting they would take care of our mother's belongings from NC to NM, and they utterly failed with communication throughout, holding items in their warehouse without damaging them (or communicating the damage), and then the lack of follow up after hearing of the mess that happened. Mom’s items looked like they were stacked in a warehouse, that stack crashed over, was picked up, and loaded onto a truck for delivery. Even the delivery man was completely embarrassed as my mom held back tears watching her items unfold broken one after another. Moving accidents happen, and we know that, but when the company refuses to take ownership with it clearly happening within their care (not on the road), pushes any resolve back to the insurance company, and provides an automated template of 'I'm sorry' with no other offer to make all this mess and time lost right, there are plenty of other companies I would suggest putting your trust in first. We ended up hiring a different company, Not a Scratch (jaymovesu at gmail.com) for the remaining 2/3 of her belongings (household furniture/items) which arrived in PERFECT condition, in less time, with amazing communication, and for under the ~$5,500 price paid for a one bedroom move with Shipsmart. Stating care and special service is not enough - ignoring it after it doesn't happen is even worse. This is hands down my most disappointing purchase. One resulting in a ton of money spent to have heirlooms destroyed, time wasted, irreplaceable damage, and all the legwork needed to simply receive an insulting insurance proposal and response from the company. I will remember this company so I can ensure I always recommend never to use them going forward - no one needs more tears shed these days.

After writing the post below, Ship smart settled my cost of repairs that the insurance company would not. Still a lot of emotional sacrifice of my antiques. I wish I didn't have to give any stars because they don't deserve any. I had several antique furniture pieces(4) that had all their legs broken off and just stuffed in a box handle. Boxes were crushed as were the contents including a stained glass lamp. My adjustable queen bed foundation had the plug severed from the base and the fuse crushed and end brace broken off. The insurance company is trying to cheat me out of the full amount of insured items which still does not cover the cost of repairs or replacements. There are a lot of sentimental pieces that cannot be repaired or replaced due to the abusive handling of my shipment. Do not use this overpriced company that has no intention of caring for your items. !

I was referred by 2 well know moving companies , both spoke highly of Ship Smart. During my initial call, Samantha was very pleasant, knowledgeable and extremely helpful. I received the quote and contract in a timely manner. Anytime I called with questions, I always spoke to a live person, never put on hold and received answers and reassurance to my questions. The 2 gentlemen that picked up my things were so professional and respectful and handled all my things with great care. The 2 gentlemen that delivered my things also were very professional , respectful and handled my things with great care. Pick up and delivery times were on time, I was notified of schedule and again the day of the scheduled times . The price for the shipping was so reasonable. I saved approximately 5-6,000 dollars that the larger moving companies quoted me. I am so happy I learned about Ship Smart and would highly recommend to anyone and will definitely use them again if needed. Thank you

Ship Smart did a great job from first to last. The pick-up and packing were efficient, the pallets arrived without any damage, and we received considerable help unpacking and placing our items. I am happy to give them the highest recommendation.

I was very happy with your service. I appreciated being able to book the move long distance and being helped by such capable employees.. Absolutely nothing was damaged in the move. I would use your service again in a heartbeat!