Ship Smart Inc.Reviews of shipsmart.com

Had to leave 1 star it should be zero. On 08/04/2021 I was shopping to ship a pilates machine from California to New York. I had one quote from TSI for $1509. I spoke with Carly she was very pleasant & described their service she convinced me it was a superior product, she sent me a quote on 08/05 for $1747. I called back 08/06 spoke I believe with Edward & asked if they price matched. The answer was yes but you have to provide the estimate in order to do this. Sent the estimate from TSI. Carly advised me they wouldn't be able to match the $1509 as they provided a superior product, but could get the price down from the original quote. OK! I say. Carly I'll advise you Monday 08/09. Monday nothing. Call 08/10 Carly not available leave a message with Edward. 08/11. Now I'm chasing them for my business. 😂 No revised quote as promised. I call ask for Carly not available...ok! I need to speak with a supervisor, 15 mins on hold later Kathy shows up. Explain what's going on very pleasant conversation Kathy ask me to give her 24hrs an issue with the warehouse. I agree! 25 hrs later nothing. I call again Andrea answers, ask for Kathy she's not available. Andrea can I help you I explain, Andrea let me see if Kathy's available 13 mins later. Andrea sorry she's not available but she contacted the warehouse & your quote is now $2247. You quote me $1747 you waste my time don't respond when you say you will, tell me you can lower the price don't respond as promised by a supervisor no doubt. I call & you bump the estimate by $500. Sorry I lost it.

Dear Sir/Madam, I shipped a curio cabinet that was a family heirloom from WI to GA. I was impressed with how your staff made sure my item was shipped and wrapped with care. I would definitely recommend your services to family and friends. Regards

I am not pleased with ShipSmart. The company forgot to ship one of my palettes, which had my bed and dresser on it. As a result, I've had to sleep on the floor in my apartment, which is absurd and unacceptable. They also damaged one of my items. I will not use this service again, and I don't recommend others to use it.

Ship Smart helped me with my last minute coast to coast move. They were extremely flexible on the phone, via email, and the team was willing to help at all steps. They walked me through the insurance and planning, and were honest with their weight and price quotation. All their costs and fees were transparent from beginning to end, and I ended up paying the exact price of my initial quotation + insurance. My move was coast to coast, and with nearly 40 heavy boxes, they arrived with everything accounted for. Even my TV didn't suffer any damage during the long coast to coast journey! If you have a small-medium sized move, I would definitely recommend Ship Smart for your moving needs.

I inherited a nearly 100 year old glass top wroght iron table that needed to be shipped from Washington to California. I had been looking at a few different shipping companies and decided on ShipSmart after speaking with Carly on initial estimates and shipped process. Carly was personable and wonderful and I felt immediately positive about booking with ShipSmart. The process was fantastic, true to estimate, efficient and communicative through the ship. When the table and chairs arrived, I wasn’t expecting the glass top to survive the journey, but the amount of care was apparent in the packing. Glass survived the trip and the rest of the items were packed safely and securely as if the people packing were shipping their own family heirloom. I could not have been more pleased with the professionalism and service and the price was very fair-no hidden costs-and a little less than I had been expecting. I have had some poor experiences with shipping companies in the past and ShipSmart exceeded my expectations-I am so thrilled! Thank you Carly and thank you ShipSmart!!

So far my experience has been poor. Furniture PU on 5/6 it is now 6/23 and I cannot get a status on when will be delivered (going from Arizona to California!) After 2 calls to customer service last week I was told that they would follow up with me once they heard from the dock where the furniture was - this is the 21st century, how long should it be for them to get a response? After paying over 1900 dollars to has the items shipped, as a customer do I not deserve some follow-up? This company has a good rating, but obviously their customer service people need more training. I am only asking for a status update but cannot get one. I wrote this review because of my frustration with the communication. However, the day after I wrote this review I was contacted by Trish with an apology and a promise to follow-up on the status of the shipment. Within 24 hours she provided me with the status and the furniture was delivered on 7/2. I appreciated Trishs' follow through....that was all I had wanted in the first place. Thank you Trish for your assistance.

I appreciated the high level of communication I received from the Ship Smart Team from beginning to end. At each step, I knew where my order stood. The delivery team even unwrapped and placed my glass tops on my tables for me which I had not expected them to do. Would highly recommend this company for any small moves!

If I could give no stars I would!! Two shipments were picked up on May 10th. It is now June 23rd and I have nothing. After long long holds on phone, I was told incorrectly that one had been delivered. FALSE!!! Now I am on hold again!!!! DO NOT USE THIS SERVICE!!!