Ship Smart Inc.Reviews of shipsmart.com

As part of my attempt to move a small number of items from one coast to the other, there was some confusion at the loading site regarding the contents of my contract. It resulted in far more items being moved then I had desired. In retrospect, I strongly recommend that individuals be present at the loading site when possible. It will help alleviate confusion and clarify any questions. That said, Ship Smart was able to reimburse me for the amount that was in question. Greatly appreciate their professionalism and responsiveness!

I was very happy with my experience with Ship Smart Inc. The packers came promptly and very quickly loaded my boxes onto the pallets and shrink-wrapped them securely. I was contacted when my shipment arrived at the distribution center in order to arrange delivery. I had to change the delivery date several times due to circumstances beyond my control and the local shipper was very accommodating. The boxes were delivered when promised and everything was in very good condition.

My parents have recently passed and I am selling the family home. The china cabinet that Shipsmart shipped from NY to FL was my Grandmother's. It is oval in shape, lots of glass, antique and very delicate. Your guys came and wrapped that china cabinet over and over! My family and I were in awe as we watched them load it onto the truck. Several weeks later, we were notified it was ready for delivery in FL. I was not back in FL yet, but my daughter was home to receive the delivery. She told me she held her breath (knowing how much it means to me to get my Grandmother's china cabinet here) as the guys unwrapped it, and it was PERFECT! This china cabinet is over 80 years old and means SO MUCH TO ME!!! I now have it displayed in my dining room, and I love it!!! I am so appreciative of Shipsmart and their spectacular service!!! I HIGHLY recommend them!!! Alexandra from Florida

I was very impressed with Ship Smart. They were quick, efficient, easy to deal with, excellent customer service and very cost effective. I also appreciate the fact that I was not enundated with emails and text. I would highly recommend Ship Smart.

I could not be happier with the whole process from the first conversation before getting a quote, to the pickup scheduling and the on-time, friendly people that picked up the furniture, to the scheduling and delivery of my furniture. Every encounter was friendly, responsive, and professional. I will always use Ship Smart and would recommend them to anyone.

Several years ago my mother used Ship Smart to ship me a dining room table and sideboard. The pieces arrived and were packed incredibly well as if they were being sent by a museum. So when my mother passed away and I needed to ship more of her furniture a thousand miles away, I knew to call Ship Smart. I cannot even begin to tell you how great the communication was - they answered calls, emails and kept me posted on my shipment. When the furniture arrived, it was packed expertly and every item was in impeccable condition. Ship Smart also followed up to make sure every item had arrived. At a time when I was so incredibly upset over the loss of my mother, the employees at Ship Smart were courteous and professional. My mind was totally at ease knowing her belongings were in good hands.

Cross country shipment great packing and very stout crating. Everything arrived in excellent condition. Thank you

Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021). Here is a summary of our experience: — Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair, and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks. — The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021, to check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at the time of the call. — We received no callback and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost. — The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week. — Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only "let me check with the warehouse and get back to you." We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24. — The following week, we received our couch (damaged and missing pieces), office chair, mattress, and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01. — We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case). — They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times. — We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives. Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our loss in any way. This is a shameful business. Please — for yourself and your family — do not use them.