Ship Smart Inc.Reviews of shipsmart.com

What started out as a good experience turned ugly when both of my valuable pieces were damaged. One was done while their crew packaged the item and didn't own up to it. I had gone through the steps required by insurance and was frustrated by both Customer Service lack of response and the dead ends I kept coming up on. However, the owner of the company reached out personally and rectified the situation to my satisfaction. If I need to ship again, I would still continue to use Ship Smart.

This review reflects an initially frustrating experience that was ultimately resolved with clear communication and dedicated customer service. We shipped five items using Ship Smart's white-glove service. Initially, we received an estimate, and my sister sent the five items. However, after shipping, we were informed of a significant price increase due to the option of crating. This unexpected adjustment felt unfair and left me questioning the transparency of the process. Despite our dissatisfaction, we decided to proceed. The items arrived in excellent condition, and the moving company outsourced by Ship Smart handled the delivery well. However, upon arrival, the movers informed me that the white-glove service did not include assembly. While they generously offered to assemble the items for free, I declined, as it was not part of what we paid for. This was disappointing, as I expected assembly to be included given the premium price of the white-glove service. Ship Smart’s customer service team, however, made a significant effort to address the issue. Ana Mayer, the agent who handled our concerns, provided an excellent explanation of the miscommunication and worked diligently to resolve the matter. Her professionalism and clear communication went above and beyond, ensuring the situation was clarified to my satisfaction. Her help was critical in salvaging an otherwise frustrating experience, and I truly appreciate the effort she put into resolving our concerns.

So far my experience has been poor. Furniture PU on 5/6 it is now 6/23 and I cannot get a status on when will be delivered (going from Arizona to California!) After 2 calls to customer service last week I was told that they would follow up with me once they heard from the dock where the furniture was - this is the 21st century, how long should it be for them to get a response? After paying over 1900 dollars to has the items shipped, as a customer do I not deserve some follow-up? This company has a good rating, but obviously their customer service people need more training. I am only asking for a status update but cannot get one. I wrote this review because of my frustration with the communication. However, the day after I wrote this review I was contacted by Trish with an apology and a promise to follow-up on the status of the shipment. Within 24 hours she provided me with the status and the furniture was delivered on 7/2. I appreciated Trishs' follow through....that was all I had wanted in the first place. Thank you Trish for your assistance.

Well packaged items, almost too well in fact. Shipping costs almost exceeded the value of the items shipped. My only criticism. However, the items reached us in the same condition as when they left the house in California. You did what you said you'd do. Couldn't ask for more.

Very expensive, but good service. Very long delay in delivery due to covid. Would I use it again? Probably, but consider not charging so much.

The employees were fabulous. Trish and especially Carla were extremely helpful to me. The men that picked up my boxes and the men that delivered my boxes were professional,courteous and so nice to me. Everything went smoothly, I really felt that ShipSmart was a first class company.

Excellent service at Affordable rates!

Reasonable pricing for a small shipment (much better than the major moving companies). Shipment arrived well-packaged with no damage; took a bit longer than promised, but only a couple of days. My only complaint - sometimes it was difficult to get through on the phone to coordinate things.