Ship Smart Inc.Reviews of shipsmart.com

Worst shipping experience ever!!! DO NOT USE!! All boxes were crushed, all furniture was broken, family heirlooms were destroyed. Ship Smart was not interested in helping to resolve this and just told us to file with insurance. No apologies or effort to make this right. They did not ship as advertised. I highly recommend using ANY other company if you value your stuff and time.

This company will WAY overcharge you for a service that they claim is their specialty. They say that moves that are around 2000 lbs are “right up their” alley, well my move was 3000 total (including their packaging crates/pallets) and they charged me $8000. Not only that, they will never give an exact timeframe for the time your furniture will arrive until it’s actually at their warehouse in the arrival destination. They also contract warehouses with people who are rude and unprofessional, like Danny at All Points Shipping in Denver, CO. I was recommended ship smart by another moving company (All My Sons Moving) and I thought that because they were recommended they would be a good fit. I wish I had just got a U-Haul and did it myself. It would have saved me time, energy, and money. If you think $8000 is a reasonable rate to move your apartment, then go ahead with shipsmart, but if you’re not interested in being scammed look elsewhere. Also, the point of contact who I was assigned, Robert Chance, is unprofessional and disrespectful. When I asked him AND Danny how they would delineate my personal belonging from the furniture of the other customers on the truck (thats right, they showed up with an already half full moving truck filled with a strangers furniture during a global pandemic) neither of them could give me a solid answer. Read my google review about All Points Shipping to learn more about the amateurs they contract to handle your personal belongings. Can’t warn people against this “company” enough, it’s absolutely predatory. I’m beyond disgusted and disappointed in the way Ship Smart handled my order, from start to finish.

We shipped from Florida to Montana. Shipsmart completed everything in a professional manner and was instrumental in our successful move. We had all of our questions answered and Shipsmart did all they said they would do. There were no hidden charges.

So very easy and convenient. I packed my items, they came & picked up the boxes, shrink wrapped them on pallets, and sent them to the new address. Then they delivered and unwrapped the boxes. MUCH easier than renting a truck!

Thirteen months ago Ship Smart, Inc. picked up items I was sending from VA to CA, in anticipation of a move. Of course, there was COVID, then there were the fires and then there was a change in the decision to move. So, for those thirteen months, my items remained safely in their local warehouse. During this time I had to arrange to pick up several items. The staff was helpful and all was handled professionally. Just this week, 13 months later, I arranged to pick up my stuff from the same place it had been stored, never having moved across the country. The company representative kept in touch, was helpful, professional and working with him in this stressful situation was a pleasure. We picked up my items without incident. It was a pleasure to work with the Ship Smart, Inc. personnel as well as the personnel at the local warehouse.

0/5 stars - don't trust the sales pitch When my belongings were picked, was told that a 4-week turn-around wouldn't be a problem. Was told that trucks run regularly between major cities and this was one of their primary value props for smaller shipments. We are coming up on week 4 of my things "sitting, packed, ready" in a warehouse without any sign of urgency or likelihood that movement is imminent. I wish I could cancel, but Shipsmart doesn't provide any updates unless I seek them out. It is now too late to organize an alternative solution because of the "work" they have done in the last 3 weeks.

Excellent service! I would definitely use Ship Smart again!!

I highly recommend Ship Smart. From the time I called to inquire about their service to the final delivery day, I was so happy with everyone I encountered by phone and in person. I moved from Berkeley Ca. to Brooklyn NY. I moved a new full size bed and 19 boxes. The 2 gentlemen that can for pick up were wonderful. They were so professional and respecful of my things. I felt confident I made the right choice. I was notified of the delivery date, was asked if that day would work for me. They called me that morning to confirm time of arrival. The 2 gentlemen from the New Jersey warehouse were just as wonderful as the pick up staff. My bed and frame came boxed so were well protected. They too were very professional and respectful of my things. I had contacted the office a couple of times to inform them of a few changes from the original estimate and everyone was so helpul and accomodating. The total cost of the move was so reasonable. I had 2 large moving companies do an in home estimate for this size move and they both recommended Ship Smart. I saved $6,000.00+ using Ship Smart. They are fantastic and I would definitely call them again as well as recommend to my family and friends. Thank you Ship Smart.