Ship Smart Inc.Reviews of shipsmart.com

I am not happy with my service and I am kicking myself for not going with MayFlower since this move ended up costing me more than I was accepting. Yes, I will accept that the initial estimate is not the final but their process should be better and to receive the final bill of over 1k more really caught me off guard. Next, they didn't come pick up my things when they said there were and the lady who called me said she was told I called to cancel due to rain which was not the case. I called to find out if they would still be coming due to rain and asked for a phone call from the movers. That didn't happen instead I waited hours only to call back to find that it was being rescheduled which a phone call would have helpful. Next, whoever they use to build the pallets obviously didn't know what they were doing due to placing a box clearly marked china on the bottom of the pallet therefore some pieces got broken. I am sorry but that is clearly someone who doesn't care. Now I will accept some reasonability because I had to take chance on not getting insurance because the move was already costing me a lot so in my mind it appears to me that since I didn't do that nobody cared about my things because they wouldn't have to pay for anything. There were a lot of things poorly stacked and I guess I got what I paid for and should have just took the hit on the higher price with another company. I will not recommend or use this company. I see this company got good reviews so sad that wasn't my experience. This review probably won't matter either but figured I would put my thoughts out there.

Communication was just OK. The final bill was 25% higher than the estimate. We provided the exact dimensions and weights of our professionally prepacked boxes and items. Our original estimate was based on 367lbs and 112cubic feet. We received a request to charge our credit card for an additional $900+ as they stated our weight ended up being 581lbs and 122cubic feet. The new weight is 214# heavier than estimated. We compared the items to the shipping weights of the manufacturer as a verification.

I used Ship Smart to pack and ship my belongings from Georgia to California. Most of my stuff I packed myself and only needed a few fragile pieces to be packed by them. My things were picked up on Thursday May 16th. I received a call from Ship Smart about a week and half later informing me that my one oversized custom military frame had been damaged. The glass was broken. They did offer to reimburse me the price of getting a replacement but this shouldn’t have happened in the first place. If this is a reputable company then everyone you have working there should take good measures and care to ensure customers belongings and property are protected whether when it’s being carried, packaged or driven. When my shipment arrived on June 5th, I was also missing a weight bar from the inventory list that was made. Every piece of box and article in my inventory had my name written on it or at least my initials. You have one job to do and that’s keep track of and care for customers belongings from point A to point B and that was not done. I definitely will not be using this company and their services again.

Date for my stuff to arrive kept getting pushed further and further.

It was really sad how they could not provide anywhere close to an accurate arrival date. When I offered to pay the mark up to get better service, they kept telling me it was too expensive. I slept on the floor for six nights - due to their inability to help me plan my cross-country drive! They did let me call the local vendor and plead my case, and my call did get the final delivery about two days faster. They don't tell you but the cost of the pallets is added to their final cost. The estimator used up front is only for tiny boxes. After they had my stuff, my price rose by 50%! On the upside (and there was very little), everything did arrive safely.

Phone calls, e emails over and over....they scheduled arrival of my purchases from Wisteria for one date and then emailed that it would be delivered on a date I had told them we would not be at home - out of state on that date - gave info on where to drop the 3 items and they did not do that - a later email stated they needed a signature. Very frustrating . Calls to and from a woman and then a man from several different phone numbers obviously did not get communicated from one to the other - that was the most frustrating part...and of course that i do not have my merchandise.e

Had a bad customer service experience with this company. I was also told multiple different things about the timeline of shipping my items, and found the person in charge of my case rude and abrasive in dealing with my worries about the timely arrival of my items. While the items were mostly in good condition on arrival, one box was missing and two boxes contained items that had been damaged in transit to my new apartment. Would not use this service again.