Ship Smart Inc.Reviews of shipsmart.com

Ship Smart picked up and delivered our family heirloom clock and it was delivered without parts with the face bashed in. I filed a claim and it was denied saying the damage wasn't specifically stated, when in fact, it was stated by their own technician.

My items haven’t even been picked up yet and it’s already a bad experience. So many steps. Waiting to hear from warehouse. Can’t schedule a sooner pickup and it will already take 2-3 weeks for me to receive the items. Requesting it sooner will cost extra. I can’t update billing until the items are picked up. Overall, it’s just a POOR experience.

Have a quote and have had 5 calls dropped after waiting for 5-10 minutes each time. They gave a time they will call and did call, then waited 10 minutes and was dropped.

The worst. I would never use them again. It took them 10 weeks to ship a roomful of items from New Orleans to DC. When they arrived much of it was damaged. A total joke.

I must have 50 emails and calls with this company trying to get a response to where my shipment was and claim status. They shipped furniture for me, delivered it months late, and absolutely mangled it. The leg was snapped off a desk and missing. An antique grandfather clock was torn apart and destroyed. They only offer to cover half the declared value of the items. Horrible company, run away.

While my items ultimately arrived intact and undamaged, I was extremely disappointed with the lack of communication, transparency, and urgency throughout the shipping process. I was also concerned to see that Ship Smart's website states the company is BBB accredited, while the BBB website indicates otherwise. This was a cross-country shipment. The customer service representatives I spoke with by phone were courteous and made efforts to help. Both the pickup and delivery carriers were excellent. However, there were no follow-up calls when promised, emails went unanswered, and the online chat function was not operational. The five weeks between pickup and delivery were marked by inconsistent information and a lack of updates. My items were picked up on April 30, 2026, and one of the boxes contained an AirTag that remained stationary for several weeks. On May 8, I called for an update and was told the shipment would be moving soon. On May 15, after seeing no movement, I called again and was told the shipment was already in transit and expected to arrive by May 18. By May 21, with no delivery and the AirTag still showing in the same location, I called again and was told there had been an issue getting the shipment to the warehouse and that it would be moving shortly. The shipment was ultimately delivered on June 2, 2026 -- 33 days after pickup. I understand the contract did not guarantee a delivery date, and I was not expecting one. My concern is the lack of accurate updates, the failure to respond to emails, the non-functioning online chat, and the conflicting information I received throughout the process. For a service that costs approximately $5,000, I expected a higher level of communication and transparency. I chose Ship Smart based on a recommendation from another customer, but this experience would make it difficult for me to recommend or use the company again. I also emailed the company with these concerns and did not receive a response.

This is a bad company. They take the stuff away to their company and then ask a huge more amount of money, more than double the original price, almost 5000$ for shipping a stuff, and told me if I don’t pay they will throw it away or I need to take them back, which may take me a lot time and money too! And to be honest the stuff is not even worth that much but it means a lot to me. I couldn’t believe what they did to me. This is dishonest and cheating on customers. I really regret choosing them. And also it take a month to arrive to me while they said they only take a week. They are untrustful at all.

You can see my review from over a month ago below. Guess what? They still cannot figure out where my deceased grandmother’s stained glass piece is that was passed down to me. This is absolutely ridiculous. Everytime I speak to somebody, they are just so nonchalant about their incompetence with no care in the world. Like it’s just another day that they tremendously mess up. No humility or integrity about their business.