Ship Smart Inc.Reviews of shipsmart.com

1. This company is offering people over $1000 to remove their negative reviews on this website. Check other websites see what the real rating is. 2. This company is just a middleman for actual shipping companies. They don't own any trucks or warehouses, and they don't employ any movers themselves. This means customer support is useless, and their quotes can't be trusted. 3. My experience with this company was a delivery 3x later and 2x more expensive than initially quoted. These guys are sharks. Go with a real moving company

Our Ship Smart experience was excellent. We found their team to be responsive, professional, and they performed as agreed. We paid the extra amount to have the items moved into the house, unwrapped, and the wrapping materials were then removed from the house by the moving team. Ours was a small move from Amelia Island, FL to Chicago, IL. Small, but the items were precious to my mother. Most important was a 110 year old wicker tea cart. We even included a note that said "please treat this like your favorite great grandmother". The tea cart arrived in perfect condition, as well as the other furniture and boxes we packed. Honestly, it could not have gone more smoothly.

We were looking for a shipping option from scottsdale, Arizona to central minnesota. This company was professional, curteous, and helpful from day one. We received frequent updates…and our 238 pound metal giraffe arrived this week. It was packed great…no damage and the communication from company outstanding. I highly recommend this company for cross country shipping.

The experience was excellent, from the first conversation to build the quote through delivery of the items. ShipSmart colleagues were knowledgeable, courteous and helpful. I will definitely use ShipSmart again!

The packing that Ship Smart does is amazing. I had my grandmother's platform rocker shipped with other items. It was packed & protected so beautifully, nothing could have hurt it. Because of this, I used you again for a second time. I have recommended you and will use you anytime I need to. P.S. Your delivery time is perfect-always when my neighbor comes home from work & offers to help unpack ; ).

ShipSmart is easy to work with! Fast response times, great follow up, service options available, and they are very kind. They fill a niche market in helping me service my account relocation needs. I’ve used them for about 10 years and wouldn’t use anyone else.

I used Ship Smart services last summer to move my belongings out of state. The length of time for delivery was delay for about two weeks from the schedule date. The company send only the driver to deliver all the items without no helper. My husband had to be the helper. The final payment was triple the price from the initial quote. I spend more money that I anticipated. I had other quotes from other companies, but I went with Ship Smart thinking I would be saving money in comparison with the other companies, but in the long round it did not pay off. We packed the fragile items in boxes and well padded, and marked the the boxes fragile, but we receive these items broken up and chair foot was also broken. The positive aspect is that we receive all of our boxes and the truck driver was friendly.

** Update -- Smart Ship is going to reimburse me approximately $450 to go towards the repair of my furniture that was damaged during the move. Good customer service to satisfy an unhappy customer. Buyer Beware with Ship Smart. I was moving 5 pieces of furniture from New Jersey to Georgia. These were items that belonged to my mother that I received after she passed away several months ago. These items are family heirlooms; antiques and lots of sentimental value. The original move estimate was $950 and I told them over the phone that seemed low. They readjusted to $1,100. After packing the items and moving to a warehouse, the estimate jumped to $2,200. I had no recourse as my items were in a warehouse. I have a driveway that is 100 yards long. Ship Smart wanted an additional $700 to move the items from the cul de sac to the front of my house. When I unpacked the items from the crates, two were damaged! They were poorly packed in the crates. A 75 year old bakers rack had a bent leg. A 75 year old coffee table legs had come apart. I did get insurance, but the deductible is $250 per piece and the repairs will be less than that. So disappointed and unimpressed with the service!! I should have used the local mover in New Jersey and paid a little more. I would not be dealing with the aggravation of getting these family treasures repaired.