ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jim J.
Rachel S. Provided exemplary service! Delivery of a replacement of merchandise was time sensitive- only a few days. Rachel picked up the ball and ran with it. She got me the merchandise with a day to spare! I’ve never had such a courteous and customer focused experience! WOW! THANK YOU!!!! Jim in Indiana
Response from ShelterLogicSep 22, 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Rory
I have been trying to get new screens (part # P-MGEN14-B18) for my gazebo since March. The company dragged me along making me think they were going to get some in, but the date kept moving. Then after leaving a review on FB they asked for information and then proceeded to ignore me and not respond. Edit: Thanks for the response, interesting that I can get a response on a public ratings site, but Shelterlogic won't respond to my emails. I guess it's only important if it is publicly embarrassing to them.
Response from ShelterLogicSep 22, 2023
Hello Rory, We are sorry to hear about your negative experience! Please contact us at 1-866-901-1649 so that we can gather more information and help you with a replacement.
PM
I had an excellent service support with Arelis Marte. My order was deliver promptly and I had great support from her to resolve a small issue. I am greatly satisfied from the service I have received.
Response from ShelterLogicSep 22, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
gerald K.
My experience with Bill Huff was excellant. He took the time to explain how the structure was put together as well as listened to what my needs and questions were. He was patient and reachable when i had additional questions. Very nice Guy. Thank you Bill
Response from ShelterLogicSep 22, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
M J.
My questions were answered, and the agent was very helpful. He also sent me an email with the information I needed.
Response from ShelterLogicSep 22, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Mac W.
Rachel Shea was great. helping me getting the right parts that I needed for my carport. the wrong top center 3 bends for the of the carport were shipped. Rachel was very helpful and got me the parts I needed she was very polite
Response from ShelterLogicSep 15, 2023
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Customer
I HAD GREAT CUSTOMER SERVICE FROM LAURA MILLER SHE WAS FAST ON GETTING ME TWO NEW PANELS THAT WERE MISSING FROM MY ORDER FOR MY CAR PORT KEEP UP THE GREAT WORK LAURA AND THANK YOU FOR BEING SO FAST
Response from ShelterLogicSep 12, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Denis L.
Efficace, compétant, courtois
Response from ShelterLogicSep 12, 2023
Thank you so much for taking the time to leave us a 5-star review.
