ShelterLogicReviews of shelterlogic.com

Response from ShelterLogicOct 14, 2026

Hi Trav, Thank you for your feedback. We apologize for the frustration you've experienced with the replacement parts and the delay in communication. We would like the opportunity to resolve this matter as quickly as possible. Please call our Customer Service team as soon as possible so we can review your case and work toward a resolution. We appreciate your patience and look forward to assisting you. Please call 1-800-560-8383. Again, we are sorry to hear about your frustration. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please give us a call and mention this review. We are looking forward to assisting you! Best, The ShelterLogic Team.

Response from ShelterLogicOct 13, 2026

Hi Mary, Thank you for your feedback. We are sorry to hear that the shelter did not meet your expectations and understand your disappointment with the cover's lifespan. Shelter covers are subject to environmental conditions, weather exposure, installation, anchoring, and maintenance practices, all of which can affect longevity. We recognize that experiencing tears after two winter seasons is frustrating, especially given your investment in the product. We also apologize if you did not receive a response to your inquiry. We would welcome the opportunity to review your situation further. Please contact our customer service team with your shelter details, photos of the damage, and proof of purchase so we can discuss any available replacement options and provide additional assistance. We appreciate your feedback and will share your comments regarding product durability and warranty expectations with our team for review. Please follow this link below to submit a warranty claim: https://www.shelterlogic.ca/registration-and-warranties?___store=ca_shop_en&___from_store=us_shop_en&_ics=1791898976010&irclickid=~djb9ZPFKDysxyvunqryEvlmqmqlmjgekmuzDEuvsrqokjhge763U&_gl=1*zvk6td*_gcl_au*OTYxODYxNDY1LjE3OTA4ODEwMDM. For ShelterLogic product inquiries, please call 1-800-560-8383. We are looking forward to assisting you! Regards, The ShelterLogic Team.

Response from ShelterLogicAug 24, 2026

Hi there, We're sorry to hear you're disappointed with the lifespan of your shelter and your experience with the warranty process. We understand how frustrating it is when a product does not meet your expectations for long-term durability, especially after a significant investment. We appreciate you sharing your feedback regarding the cover material, replacement costs, and warranty coverage. If you'd like us to review your situation in more detail and discuss any available options, please contact our Customer Service team at 1-800-560-8383. We're here to help. Best, The ShelterLogic Team.

Response from ShelterLogicAug 3, 2026

Hi M.D, Thank you for your feedback. We apologize for the condition of the panels you received and for the lack of follow-up regarding your case. We understand how frustrating this must be, especially after assembling the gazebo based on the guidance provided. Please contact our Customer Service team at 1-800-560-8383 so we can review your case and assist with a resolution. We appreciate your patience and apologize for the inconvenience. Best, The Sojag Team.

Response from ShelterLogicJul 29, 2026

Hi Jrand, Thank you for sharing your experience. We're sorry to hear that the cover and door did not meet your expectations. Cover lifespan can vary depending on weather conditions, location, and exposure to the elements. We offer several replacement cover options, including heavier-duty materials designed for longer service life. If you have any questions or need assistance finding the best replacement option, please contact our Customer Service team at 1-800-932-9344. Best, The ShelterLogic Team.

Response from ShelterLogicJun 26, 2026

Hallo, es tut uns leid, von Ihren Erfahrungen zu hören. Wir würden uns freuen, Ihren Fall genauer zu prüfen und zu sehen, wie wir Ihnen weiterhelfen können. Bitte reichen Sie einen Garantieantrag ein, damit unser Team weitere Informationen erfassen und eine Lösung erarbeiten kann: https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim Nochmals vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – wir sind für Sie da. Herzliche Grüße Ihr ShelterLogic-Team

Response from ShelterLogicMay 7, 2026

Hi Emily, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused and understand how disappointing it is when a product does not meet expectations. We’d like to clarify a few important points regarding our sheds and warranty. Our warranty is designed to cover defective parts or manufacturing issues, but it does not extend to acts of nature, including extreme weather events or snow load–related damage. The Driftwood Series shed you referenced is not live load–rated, which is clearly indicated in the product documentation and installation guidelines. For this reason, we advise customers to securely anchor the shed using anchoring systems appropriate for their terrain and to promptly remove snow accumulation from the roof to prevent structural stress. We also recognize that climate conditions vary significantly by region. While many customers successfully use this model across Canada when installed and maintained according to guidelines, we do offer live load–rated models that are specifically designed for areas with heavier snow loads for customers seeking that level of protection. Regarding the resolution offered, our team provided a discount toward a replacement as a goodwill gesture, despite the damage falling outside warranty coverage. While we regret that this was not the outcome you hoped for, it was extended in an effort to assist under the circumstances. We value all customer feedback, and we continuously work with our retail partners to ensure product specifications and suitability information is transparent, so customers can make informed decisions. If you’d like to discuss alternative models or have additional questions, our customer care team remains available to help. For Arrow Storage Product inquiries, please call 1-800-851-1085 Best, The ShelterLogic Team,

Response from ShelterLogicMay 4, 2026

Hi Dan, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim We are looking forward to assisting you!