ShelterLogicReviews of shelterlogic.com

Martine was great! We lost the drain plug cap on our 100qt cooler and although I thought it was a lost cause, I contacted customer service to see if any replacements were available. Martine to the rescue! I received replacement caps in two sizes in the mail today. I'm very pleased - Thank you Martine!

I worked with Martine Gallant who resolved all my issues regarding a mis-shipped shelter top. Although the mistake was a third party vendor, she got with her boss and found a resolution. She got a new one out in the mail to me immediately. Outstanding customer service. I most strongly recommend asking for her if you have a problem. Could not ask for better service.

I have been dealing with shelter logic for 8 years great customer service and support highly recommended

Bill Huff was able to match a number we got off our Shelter Logic structure cover with a new number in his system. Nightingale Hosted Shelter's order for a new cover is now in the works. We use our structure as a tent kitchen in the camp our non-profit operates for 20 people transitioning from living in the streets to stable housing in Eugene, Oregon. Our Shelter Logic structure serves us well.

While I have not purchased my canopy tent yet, Bill has been a wonderful help with deciding what to purchase. He is knowledgeable and so helpful.

Bought a Shelter logic 1020 (10x20x8') The structure was shacky at first. See my other comment. Then, after installing the top cover and tigntening the lower bars to the poles, everything became much stronger. Time will tell if it will withstand winter winds. :o)

ShelterLogic ghosted me.I have a 10x23 structure. The zipper broke on the side panel within the warranty period. ShelterLogic sent a new side panel out under warranty. The problem is the new side panel is a foot too long. I’ve sent pictures and emails to my customer service rep documenting the problem and he just refuses to answer. I even have measurements of the old panel vs new and sent pictures. It’s too big and they refuse to fix it. I said I’d ship the old panel and the new, oversized pane back to them. I have heard nothing. l do not recommend.

Horrible! I ordered a 20 ft' long carport but received only a 15 ft' carport. The two boxes with the extensions were missing. Shelter Logic and Lowe's blamed each other. Lowe's finally picked up the three boxes that I received and refunded my money. But this took one month. Shelter Logic assumed no responsibility for the mishap and made Lowe's rectify the problem.. I reordered the carport and this time received the correct number of boxes (five) with the correct numbers on them but seven of the roof panels were the wrong pattern and wouldn't fit into the other roof panels. I reported this to Martine Gallant, of Shelter Logic, who referred me back to Lowe's. I explained to her that even if it were Lowe's fault, which it wasn't, that their remedy would be to pick up the carport and once again refund my money. I explained to her thet this was not possible since I had already constructed the frame. I told her I needed her to send me the correct seven roof panels. She never did this and only sent me an email stating that she had referred the matter to her warranty department which is where I started. So I had to construct the carport using seven roof panels that don't fit. I filled in the gaps with caulking. What a mess! Horrible experience.