ShelterLogicReviews of shelterlogic.com

I reached out to Danielle to see if a replacement cover was available for my Shelter Logic frame. Although the model had been discontinued, Danielle went above and beyond to arrange to have a new cover made for me. Danielle kept me up to date on the progress of the order and shipping details. I am very impressed with Shelter Logic and Danielle particularly and highly recommend them!

This company has spectacular service. I highly recommend business with them and working with them for over 10 years.

Had a complaint with a part which has been going on since July. I have escalated this to the ceo office and still not heard a thing back. All good until something goes wrong and then no one wants to know😩 Edit: company have told me to ring the exact same number that I’ve been dealing with. I’m not chasing them. My next stop will be the Better Business Bureau if I don’t receive a response from my high level complaint email

I purchased a 14’ x 28’ x 12’ round style auto shelter from Canadian Tire in fall of 2024. I. Used this shelter for the winter of 2024 and then during the winter of 2025 it tore in multiple places on the roof of the shelter. For the price of over $3600 I expected it to last longer than 2 winters. These shelters are for outside use in Canada. It is unbelievable that the warranty is only 1 year, for that kind of money. I am so disappointed that I basically wasted this money. I contacted Shelterlogic and received no response. I would not recommend this product to anyone.

Covers don't last a Wisconsin winter. Used to offer Fabric upgrades, not now. Went from 400 to 7 this year with only a one year warranty. Started to degrade just before a year old

I bought a Tommy Bahama beach chair manufactured by ShelterLogic that experienced a frame break after a year and a half of use. I reached out to ShelterLogic's customer care, and Jay went above and beyond to help me out. After providing photos of the broken frame and product tag, Jay handled the claim quickly and arranged for a brand-new replacement chair to be shipped to me. It's rare to see a company stand behind their products with such fast, hassle-free service. Huge thanks to Jay for the incredible support!

I bought a shelter logic garage in a box a 13 x 20 x 12 model number 802337. It lasted 2 1/2 years. I called customer service. They said it last about 2 1/2 years boy they hit that one right on the dime, didn’t they? There was only a one year warranty on it. Why would you spend that much money to have something to 2 1/2 years is beyond me, but it only has the standard gauge of polyethylene of a 7.5. I think everybody should report this to the Better Business Bureau because it does not stay on the box. It only lasts two 2 1/2 years with it, which is ridiculous for what you pay for it also to get a replacement for this I’m not sure what it was. I thought it was like $1100. I’m not sure I didn’t write that one down for some reason but to get it replaced with a 14.5 heavy duty polyethylene that last 10 years it’s $1550, $1900 for 21.5 polyethylene that last 15 years possibly longer this is just for the replacement. This is a rip off big time.

Received my Sojag Phuket gazebo and upon opening and inspection, I noticed that two of the beige corner panels had strange spots all over the inside. At first I thought it was mildew, but it was not, and they were kind of purple looking. The other two corner panels had treadmarks and I could not tell if it was from the bottom of a shoe or at tire. These marks would not wipe off. The treads were not as noticeable but the purple spots were very obvious and one panel was extremely affected. I immediately sent an email to their customer service address. The next day I followed up with a phone call and spoke with a very kind and helpful customer service representative who said she could see my email, to which I had attached pictures of the issues. My concern was whether they could send replacement panels or if I needed to return the entire gazebo as I wanted to set it up for that weekend. She advised we will never have to return it and that they will either send me replacement panels or an entirely new gazebo. We spoke for some time and she told me that the email was currently being addressed and I would receive a response likely by the next day. Fast forward to a week and a half later and I have had ZERO response either by email or phone. This is terrible customer service and had we not already assembled this difficult to put together gazebo, under their customer service advisement, I would definitely be returning it.