ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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George C.
First time phone inquiry Bill Huff ,in Connecticut , represents Shelter Logic in a friendly and professional manner. He answered all my questions and offered to send me an installation diagram via email. Thank you.
Response from ShelterLogicOct 25, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Monic R.
Mme Martine Gallant a très bien répondu à ma demande, très gentille , poli et connais ses produits. Je suis très satisfaite de sa réponse
Response from ShelterLogicOct 25, 2023
Merci beaucoup d'avoir pris le temps de nous laisser une note de 5 étoiles, c'est très apprécié !
dzilligmsn.com
Martine was so very pleasant and extremely helpful. Great customer service!!
Response from ShelterLogicOct 20, 2023
Thank you so much for taking the time to leave us a 5-star review. We appreciate your feedback!
Carl H.
The quality control of the metal parts does not exist. I live on an island in rural Alaska and obtained a Garage in a Box through the nearest Home Depot 120 miles away. The unit had to be shipped by barge to my location, for which I pay. The metal frame of the unit has so mant metals burrs left inside from the drilling of the holes, that the pieces do not fit together. I will have to spend many hours trying to deburr all of the joints just so I can put this together. I called customer service and find out there have been other complaints of this happening. I cannot exchange the item by just running to the neasest Home Depot. I am really PO'd about the poor quality with winter coming and needing this product. I would give it zero stars.
Response from ShelterLogicOct 16, 2023
Hello Carl, We are sorry to hear about your negative experience. We strive to provide a quality product and can assure you that this is not a common occurrence. To place an order for replacement parts, please call our customer service team on 1-800-560-8383. We'll gladly place the order for you!
John O.
Be forewarned if considering purchasing a ShelterLogic product, they are not built to last. The canvas cover of my ShelterLogic garage completely ripped apart at the apex just over a year after buying it. And, as coincidence would have it, ShelterLogic's warranty is just one year. So, when purchasing a ShelterLogic product, you would be wise to factor in the cost of a new canvas cover in the purchase price since you will have to buy one just over a year later.
Response from ShelterLogicOct 11, 2023
Hello John, We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions or wish to place an order, please call us on 1-800-560-8383. Thank you
BT
We purchased the 13 x 20 x 12 shelter logic garage. Some issues arose with the construction of the unit. I called the company and received prompt service from their representative to rectify the issue. Very pleased with the service. Would recommend this product to anyone and would certainly purchase their product again if need be.
Response from ShelterLogicOct 2, 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
IGNAZIO O.
EXCELLENT SERVICE. VERY KNOWLEGABLE AND ANSWERED ALL MY REQUSTS. GREAT JOB
Response from ShelterLogicOct 2, 2023
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
SUSAN C B.
amazing customer service. doesnt stop until your issue is taken care of.
Response from ShelterLogicSep 27, 2023
Hi Susan, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
