ShelterLogicReviews of shelterlogic.com

Purchased 28’ wind and snow rated shelter, didn’t last 4 months both door zippers failed. At 6 months entire structure bent and tore in reported 50 mph wind event. A call to warranty to Northland (where purchased) got an immediate reply” Acts of Nature” not covered. Shelterlogic’s initial response was the same,” Acts of Nature”. This was a wind and snow rated shelter! Both retailer and Shelterlogic immediately denied warranty. They were Truly sorry and offered a 20% discount on a future purchase? Shelter logic did send a new complete shelter, after repeated reminders that it was a wind and snow rated structure.

I spoke to Martine Gallant and the service she provided was brilliant. She certainly knows her job and provided me with the tools i needed to fix my problem with pdf attached. Excellent

I purchased the more expensive shelter with a 10 yr warranty and 5 yrs later a hail storm put holes in my cover. And then to find out the warranty is prorated. No where did it say that on my warranty would of never bought the product. Not worth buying better off to buy steel panels. Would not recommend to anybody to purchase this product.

I recently received my 12x7x24 carport and the only issue I have is that I didn't receive all the roofing panels I received just enough to cover 9ft of the 24 ft needed

je tiens a féliciter Martine pour ce service excellent lors de ma demande de pièces un service hors pair, fantastique

This unit is not able to handle wind. It tore apart and bent the frame. Not worth the 600 paid. Been having to cover it with tarps.

I purchased the 10 x 10 shed in a box in February of 2022. Due to cold weather I didn't get it erected until late March of 2022. Shed looked fine and held up great in the late snow and the wind. By mid winter of 2022 one panel on the roof became worn and thin letting rain come through onto my side by side. I contacted Shelter Logic and filed a warranty claim as instructed. A replacement was sent in February of 2023 and I removed the old cover and replaced it with the new one. By December of 2023, again, one panel on the roof was worn and thin just like the original and this time a tear was noticed on one corner. I contacted Shelter Logic again and was told that I could buy a replacement cover but that the warranty was only good for one replacement. Sorry, but I can't spend money for a replacement cover every year so I'll try to find a better product that will hold up as advertised. Update: It's a shame that the original order didn't state that this was a lighter grade material. And, again, why is it the same panel that wears each time. Nine to ten months is not very long for the price paid. If you intend to purchase this product do a little investigating on the product and durability.

J'ai acheté une nouvelle toile pour remplacer l'original que j'avais depuis plusieurs années. J'ai contacté le service à la clientèle 5 min avant la fermeture et la personne m'a répondu très poliment. J'ai expliquer le probléme que j'avais avec ma nouvelle toile de gazébo et il mon simplement indiquer la démarche à suivre pour en avoir une nouvelle sous garantie. Le tout à été très simple. Très bon service après vente. Je confirme aussi que le désign de la toile s'est amélioré avec les années. La nouvelle est mieux faites.