ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic Reviews | Read Customer Reviews of shelterlogic.com

ShelterLogic reviews

482 approved reviews, newest moderated first

marc A.
Sep 5, 2024
Our Shed We bought the small 6 x 6 shelter…
We bought the small 6 x 6 shelter almost 8 years ago and I just replaced it today.the fabric just finally wore thin and produced holes.i didn't think it would last this long at all but surprisingly it did!!!I do have it set up under trees in the corner so it's protected somewhat from rain and wind.barely any snow ever gets on it there but we do live on Vancouver Island!! Recommend this to anyone who needs a smaller cost efficient storage space
Response from ShelterLogicSep 5, 2024
Hi Marc, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Brenda A.
Aug 17, 2024
We bought a shed and the tarp lasted…
We bought a shed and the tarp lasted just over a year! Unbelievable pay 500.00 for this shed was hoping it would last longer than this!
Response from ShelterLogicAug 19, 2024
Hello Brenda, We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. https://www.shelterlogic.com/registration-and-warranties For ShelterLogic product inquiries, please call 1-800-560-8383. We are looking forward to assisting you.
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Map
Aug 16, 2024
I purchased a replacement part for my…
I purchased a replacement part for my gazebo, unfortunately Loomis will not deliver to my location. Both Loomis and Shelter Logic tried to get met drive over 150 Km's to pick it up. The service representative at Shelter Logic was argumentative and did not offer any solution at all. I cancel the order, which cost the company the sale, the shipping both ways, and a negative review.
Response from ShelterLogicAug 19, 2024
Hello, We are very sorry to hear of the inconvenience with the delivery. We appreciate your feedback and will be using this proactively. Please note that there are certain areas in Canada that's Loomis aren't able to deliver packages to. If they are not able to do so based on the location, they will ask the consumer to meet at the closest terminal to pick up the product. In these cases, special arrangements need to be made ahead of time. If you are still interested in receiving this order, we can certainly check into other carriers to see if they have a way to deliver to your location. We do apologize for the inconvenience. We can be reached on 1-866-901-1649. We are looking forward to assisting you.
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JPB
Jul 27, 2024
Upgraded fabric roll up door, damaged by a BEAR! !
When buying a tent shed you gotta remember it's just a fabric cover. Mother Nature and animals will tear it up and they did. They come from the store with the cheapest/thinnest fabric for cost saving. I got 2 or 3 years out of mine, then it tore. No fixing it. I upgraded my fabric and that works better. Still just a fabric even though it's heavier duty. A bear just tore up my heavy duty roll up door. I ordered a replacement roll up door. It cost a bit because it had to be shipped to Alaska. Should be ok for awhile. Eventually it will fail too. Then I'll probable replace it.
Response from ShelterLogicJul 29, 2024
Hi JPB, We are sorry to hear about this! We thank you for taking the time to leave us a 5-star rating, and we hope the Bear stays away from the tent. For ShelterLogic product inquiries, please call 1-800-560-8383. Thank you for choosing ShelterLogic!
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Sarkodie Bright A.
Jul 24, 2024
I really want to rate a zero
I really want to rate a zero. I bought a shed bad decision ever made. After storing our gear, when the rainy season started everything soaked. We threw stuff out. The floor is soaked and ceiling fallen in.We now have it covered with plastic. All we are getting are round arounds and unnecessary emails back and forth. This is a real nightmare
Response from ShelterLogicJul 24, 2024
Hello, We are awfully sorry to hear about this. We would like to collect more info and possibly provide a solution. Please give us a call on 1-800-851-1085 (press 1). We are looking forward to assisting you!
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Jay T.
Jul 12, 2024
AVOID THEIR GAZEBOS
I purchased a Sojag Kiruna and one of the posts had paint that was bubbling. What is worse, their description showed a height at the edge of 84.5" when in reality the height was 89". As a result, it would not fit under my deck roof overhang as I thought. When I contacted support they did little to address this issue. Do yourself a favor and avoid gazebos from this site and their brands.
Response from ShelterLogicJul 18, 2024
Hello Jay, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/warranty-claims We are looking forward to assisting you!
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Sam S.
Jul 8, 2024
Unbelievable
This is my second review of the same shed. I wish I could add a video because at this moment there are 83mph winds and it hasn't moved. I'm currently in the eye wall of Hurricane Beryl in Texas. I'll probably get a new one after this because I don't want to push my luck. My horse is standing in it safe and dry.
Response from ShelterLogicJul 9, 2024
Hello Sam, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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STEVEN V.
Jul 2, 2024
Upgraded cover
Martine was professional, knowledgeable and patient. She answered all of my questions tended to my concerns right away. Thank you !
Response from ShelterLogicJul 9, 2024
Hello Steven, We are so grateful for your review. Thanks for sharing your rating with us and the community.
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