ShelterLogicReviews of shelterlogic.com

If I could I would give this 3 negative stars. Colour: Grey Size: 13' x 28' x 10' We bought the 90243 in September 2022 and assembled it right after delivery. This summer we noticed the top was starting to wear thin in many spots, today the top has actual holes. I thought surely it must be under warranty, especially when Shelter logic’s Website says this product Is not a just a simple tarp. We live on Vancouver Island hardly ever get any snow The odd wind storm, but nothing has ever punctured it. So I was literally quite shocked to see that the sun had eaten through. I found my receipt and called shelter logic only to find out that this product has a limited two year warranty. We have a small little boat with a simple tarp bought from Canadian tire that’s a darker colour and we’ve had that tarp on that little boat for 10 years now and it is still good as new. I think we paid 30 bucks for the tarp. we paid $1700 taxes in and I was told, a replacement cover in the “ heavy duty series” with limited depreciating 10 year warranty would cost $2000 with taxes. Complete waste of time and money. Once again it’s buyer beware, make sure you do your homework read all the reviews you can find.

I ordered a 16' wide, 16' tall, by 36' long RV canopy. When I got the cross pieces together, they measured 14' wide. I was told by customer service to just "pull them apart" to make it 16'. Even the "instructions" said it was 14' wide. I finally got it put together, and it's 14' wide. "Pulling (the pieces) apart" made it so the fabric wouldn't fit. It was very difficult to get all the holes to line up, difficult to get the covers on and in place, and telling me to just "stretch the ribs apart" is just asinine. Also, the "instructions" were not very helpful either. Just pictures, no words? Some explanations would have been very helpful. Lastly, I didn't get all the pieces needed to finish it, so I was delayed by another 10 days waiting for them to arrive. So, now I'm stuck with the wrong sized canopy that's finally up, it took me 3 times as long to get it up, I spent a small fortune getting a crew to help me with it, and I'm not really sure about the quality of the materials or engineering of it. To say I'm very frustrated would be an understatement! 9 months after I finally got it up, the canopy fabric is leaking! It has been raining (not a downpour or anything), and I went out to work in the canopy. Everything was soaked! The ground, my truck, all my tools, my electronics, the outlets and lights I installed, everything! After all the trouble and hassle I had just getting it put up in the first place, and now this! I have no idea what I’m going to do now, besides put a tarp over as much as I can. I spent thousands of dollars for this! I’m just really mad now! This was a horrible experience, from beginning until now, and I certainly DO NOT recommend this product, or company, to anyone!

Bought the ShelterLogic - ShelterTube 12x20x11 Garage in 2021. Was attracted by 2" square-tube framing, plus the Wind & Snow load rating (80MPH/43PSF). The frame has been true to its marketing - very solid, no rust, anchors well. The 9oz Poly cover is a joke. It became brittle/frayed within 24 months and was destroyed by 50mph gusts just after the 3yr warranty period. Be warned that a replacement cover can cost as much as the new kit ( that includes the frame). ShelterLogic is slow to respond and requires 3-4wks to manufacture replacements, leaving my garage contents exposed. Will not buy again.

my cover got a ripe in it some how. and now it's 3ft long. I bought a cheap brand years ago and had no problems The material is junk.

Can't reply to Shelter Logic which replied to my post, so starting a new one. We filed a warranty claim. The message back was that it will cost us over $800 to get our second ripped tent replaced. It cost us several hundred dollars to hire workers to help up put this tent up, so for over $1000 is isn't worth getting a third tent to have it rip apart again in a short time. Then there is the mold that developed inside the tent that we had to have sprayed to kill it and the incorrect opening measurements that make placing our trailer inside very stressful. The bottom line is that we can't every recommend your product. We ae going to offer it for free to anyone who wants to take it down and take it. We are done.

I bought two 20x20x7 carports with soft side enclosures. Everything went fine with the first one but there was shipping damage to the second carport. Two roof panels were destroyed. I called ShelterLogic expecting to have a hard time with a claim but to my delight I was pleasantly surprised when I was helped by Laura B. She was super knowledgeable. She listened to my situation and without hesitation she ordered me 2 new panels at no cost. They were here within 2 days so I thought. I opened the package only to find one panel. One was missing even though the shipping order said 2 were shipped. I called Laura B back at her direct # and she answered saying my name. I was again taken a back buy her professionalism & understanding. She immediately ordered me the still missing panel. This was by far the absolute best customer service experience I have ever had in all of my 61 years on earth. This woman deserves a raise or at least some high praised recognition for her dedication. Thanks, Laura B.

Put up a large coverall 14 months ago and ripped from front to back the material was poor quality after one year in southern Ontario elements no replacement cover available in better quality tarp as outta stock would give us 20 percent off cost of replacement but shipping and taxes extra. Got a tarp made to order at 400 dollars less TOO BAD THEIR RESPONSE IS AN AUTO GENERATED REPLY

Terrible product. I have bought 5 of them. The don’t last beyond 2-3 years since the covers break down and fall apart. Replacement covers cost as mush as a new one. I dont usually write reviews, very unhappy.