ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tina
Gregory Mellette handled my issue way past my expectations. I had an issue with my zipper on my greenhouse tent and he handled it professionally and quickly. So grateful for the excellent customer service!!!
Response from ShelterLogicMay 1, 2025
Hi Tina, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best, The ShelterLogic Team
Laura S.
It was so easy to get in contact with customer service. The representatives who assisted me were friendly and helpful. They worked to ensure I was going to get the parts I needed.
Response from ShelterLogicMay 1, 2025
Hi Laura, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Philip D.
I made an ordering mistake on my own. Ordered wrong size shelter. I spoke with Laura in customer service who was very helpful. I sent her some info and pictures and she confirmed exactly what I had and what I needed. Placed order for new cover only. Since I had original pkg and didn't attempt to install all pieces, they very graciously offered me a full refund if I bear the expense to ship my top back to them. I shipped wrong cover out yesterday and new replacement due to arrive within next couple of days. Outstanding service. I love it when a phone call gets answered promptly and emails get a prompt response. Very positive experience rectifying a mistake that I had made myself.
Response from ShelterLogicMay 1, 2025
Hi Philip, Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Your support means the world to us, and we can’t wait to serve you again! Best, The ShelterLogic Team.
Pops L.
Bought the 8 X 8 shelter two years ago . The frame is quality, and strong .... but the shelter material is weak and lacking in durability. I believe if the company went with a thicker quality tarp material , the lifetime use of this shelter would increase dramatically. Since this item didn't last as long as I would have hoped , I would not recommend or ever be buying this product again. This is only a temporary shelter as the tarp material will self destroy in no time at all ..... very disappointed ..... It appears this type of shelter is not made for snow, wind or sun . Not sure if such an area exists !
Response from ShelterLogicMay 1, 2025
Hi there, We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383. Thank you for your feedback. Best, The ShelterLogic Team.
Julie
J’ai reçu un excellent service de Kawtar, elle était tres polie, connaissante et plaisante à parler. Je suis bien impressionnée du bon service aussi de votre compagnie
Response from ShelterLogicApr 30, 2025
Bonjour Julie, Merci beaucoup d'avoir pris le temps de nous laisser une note de 5 étoiles ! C'est très apprécié !
Minoo B.
Lynn was very helpful on the phone and tbe order taking process
Response from ShelterLogicApr 30, 2025
Hi Minoo, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
dlamphier
The Lady I talked to was very helpful and and a pleasure to talk to.
Response from ShelterLogicApr 30, 2025
Hi Dlamphier, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Heriberta L.
Thank you for the customer service you provide. You took care of my issue on the first.
Response from ShelterLogicApr 29, 2025
Hi Heriberta, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
