ShelterLogicReviews of shelterlogic.com

I recently bought an 8x10 pop up shed. Upon opening the box I noticed that there was a few rips in the cover panel. Claiming the warranty on the site was a very simple process, and I received an answer the day after submitting the warranty. After a few follow up questions a replacement was agreed to be sent to me, with one slight problem. The color I have is not available for a few months, a substitute color was suggested. ShelterLogic is going to send me a full panel cover for the entire shed so that I do not have a mismatched colored shed. Which I will be receiving in 5 days. Amazingly fast service, and replacing all of the panels is above and beyond customer service that you do not see much anymore. I will be purchasing all of my future sheds and outdoor structures from ShelterLogic.

I had a very disturbing situation, it was handled to my complete satisfaction given the parameters. I will say though the number of tube's that required removal of burrs on the inside was very frustrating. If the cost of removal is too expensive, at least point out the possibility and include a deburring tool.

Prompt and professional support

Great product at unbeatable value. Laura in customer serice is an absolute pleasure to deal with. Very patient and professional. A++++

Called regarding shipment and Kim took care of it right away. She was very courteous, patient and knowledgeable. Great service.

Lynn was Very helpful with my recent warranty request. Ordered my replacement cover without a hitch! As I told Lynn we have been dealing with SL for a very long time , if ever there was a problem SL took care of it !

Professional and helpful! Lynn was a pleasure to deal with. Definately recommend in the future...

I ordered this Shelter Logic replacement canopy after finding out the life span of another replacement canopy to be very short. The reason I am returning the one I ordered was that I picked the wrong model/size. Lynn was very helpful with the return and ordering the correct size. Lynn was attentive and helpful at every moment. Thank You Sooooo much! Al