ShelterLogicReviews of shelterlogic.com

I’m so delighted by the quick response to my email query and the helpful, factual, straightforward information provided. Count me as one “super DELIGHTED customer” given both ShelterLogic’s products AND this specific transaction. Lynn is AWESOME! (Thank you!)

Very good service

Lynn was so helpful and answer so many of my questions. Her dedication and service is absolutely amazing. Thank you to Lynn for all her help.

Alexa Reynolds - Customer Service Representative went out of her way to send hard-to-find replacement parts for an older Arrow shed, and for which I'm grateful. Nice job and will continue to support Arrow product lines through ShelterLogic.

I purchased a replacement Cover Kit for the AutoShelter RoundTop 10ft.x20ft.x8ft. Ultra Duty PVC 21.5 oz green. It arrived in an open package - with 2 boxes half open and not fitting at all around the replacement cover. For the very high price I paid it should have been packaged properly. It should also have had a copy of the order/bill in it. Also, the cover did not look lik an ultra duty cover. Then it turned out that the cover was much too small. Even stretching it, it did not by far cover the structure. Nor did the end panel fit and the zippered door did not fit the structure either. In addition the steel rod, that needs to go at the bottom of the zippered door, was missing. No instructions were given at all. Especially on how to attach the straps to the rachets. We bought the Roundtop Autoshelter mid 2017. We are already on our 3rd cover replacement. The last replacement cover we purchased in 2021 and it was supposed to last 10 years. It lasted 2 years. We made do with covering the top with tarps. Now we spend the money on a 3rd pricey replacement cover which apparently has a warranty of 15 years. Experience showed that this is not what will happen. Extremely disappointed in ShelterLogic. I know I will not buy from them again.

I had a very pleasant experience dealing with the customer representative. Ordering was flawless and very professional. I was very pleased with this transaction thank you

We did have a quality issue, but the quality department took care of everything that was needed to rectify the problem. Very happy with the new ending then situation and a good quality service department. Thank you

The young lady that I spoke with - Alexa Reynolds was efficient, always polite, friendly, completely understanding and competent. She was prompt with her responses and always accurate. A fine employee - perhaps she's an owner?? I'm an advocate of the concept of profit sharing in which employees share as the company profits - likely thanks to their diligence. Alexa would definitely contribute to SL's profits. My "Date of Experience" commenced back on April 28th and there were a number of interactions with Alexa until today (May 8th) when the replacement material arrived.