ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Anonymous R.
Lynn was personable and efficient. Her careful attention to detail likely saved me lots of headache as she found the correct part number.
Response from ShelterLogicApr 29, 2025
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Robert C.
SPOKE WITH LYNN AT LEAST THREE TIMES TODAY. EACH TIME SHE WAS EXTREMELY PATIENT AND HELPFUL. THESE ARE THE TYPE OF EMPLOYEES THAT MAKE A BUSINESS GREAT. SHE DID A FANTASTIC JOB AT HELPING ME.
Response from ShelterLogicApr 28, 2025
Hi Robert, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Rod B.
Customer Service was effective and efficient and designing the right solution for my needs. There was no hard sell - thank-you, Laura B!
Response from ShelterLogicApr 28, 2025
Hi Rod, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Robbie M.
The service that Anthony provided was superb.
Response from ShelterLogicApr 28, 2025
Hi Robbie, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Denise
What made my experience great is Alexa Reynolds - Customer Service Representative. There are many stores in my area where I could have purchased a gazebo, but by contacting your company and having Alexa help me out, it was quick and easy to purchase directly from you. She made the difference and I want you to know about it.
Response from ShelterLogicApr 28, 2025
Hi Denise, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Dan C.
Excellent communication and service. Greatly appreciated. Thank You
Response from ShelterLogicApr 28, 2025
Hi Dan, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Josh C.
4-Star Review: Wonderful Customer Support Experience with Kim Nelson I recently ordered a ShelterLogic pavilion/garage that I plan to use as a photo studio set for my work as a professional Santa Claus portrayal artist. I'm always on the lookout for ways to elevate the experience for the families I work with, and this pavilion will be a perfect backdrop for creating a winter wonderland of Christmas magic this holiday season. While assembling the pavilion, I discovered a missing piece. I placed an order for the part on Wednesday the 16th, but a week later—on Wednesday the 23rd—I still hadn't received any email or notification regarding the shipment. Concerned, I called customer service and had the pleasure of speaking with Kim Nelson. Kim was absolutely a joy to work with. She was kind, professional, and truly helpful. She apologized sincerely for the delay and immediately took action to get the part shipped out. She even emailed me while I was still on the phone to confirm everything. It was a refreshing experience to be treated with such care and efficiency. The only reason this isn’t a 5-star review is due to the initial delay in processing and shipping the missing part. However, Kim’s excellent service certainly helped turn the situation around. ShelterLogic is lucky to have her on their team!
Response from ShelterLogicApr 24, 2025
Hi Josh, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Jennifer R.
Very helpful, and a rapid service, thank you!
Response from ShelterLogicApr 24, 2025
Hi Jennifer, Thank you for the 5-star rating.
