Sally BeautyReviews of sallybeauty.com

It is impossible to get into contact with customer service. I was on hold for almost an hour and never got a response to my email.

The worst customer service and 2 white employees are racist at the Lewisville Texas location. I asked assistant cost on a ION dryer sitting in the back of the store, she went to the front of the store ( I'm 5 steps behind her) and asked the cashier standing in front of the store of the same dryer sitting on a shelf, cashier said 49.99, as I walk back to the front cashier she changed the price after she see that I am black. Changed the price to 57.99 and the online price is 39.99. I'll take my business at Valley Beauty Supply; not going to tolerate this!

Firstly during covid they have been useless with delivery and fulfilling their orders but more importantly they charge an absolute fortune for items when you could be paying half on websites like beautykick.com or parfumdreams.com (for hair dye) I was shocked they had been charging me double what the product is this whole time.. I know I am not trade customer or a hairdresser but how offensive to charge that!!! They need a serious check because its ridiculous.

This company has the worst customer service. I have a reward credit that i was unable to use during the stay at home order. There was no Sally store open in our area. I even sent an email to sally's customer service asking for help with redeeming my points. My emails were ignored and I just called the customer service and was told there was nothing they could do as if it was my fault that their stores were closed.

Ordered and filled out billing form - somehow my address was changed to something not even resembling my address (Jamaica to Ponderosa). Impossible to be my mistake - even a different zip code. I contacted Sally and they said they would look into it - have NEVER heard back. I wrote a review similar to this one on their site and Sally sent me an email saying my review would not be published.

Customer service horrible. Not purchasing again!!! Sent me wrong product and charged me for return shipping...Sent email with concerns and was ignored....Good luck...with your returns.

Like everyone else here, I didn't receive half of the items I ordered. I ordered two items on May 29th - a set of hair cutting scissors and a set of thinning shears. On June 10, I got the thinning shears, but never got the scissors. Sent an email through their online portal. Crickets. Seven days later, send them another email. Tried calling their customer service number, every single option that should take you to customer service says "Please wait while your call is being transferred" and then disconnects / ends the call. The only one that doesn't do this is the equipment sales line, and I have been on hold with them for over an hour -- (an hour and 7 minutes to be exact) -- and nothing. No one is answering. Stay far, far away from this train wreck.

I ordered on line did not receive what i ordered i been trying to reach them for days I've sent emails as well nothing i am so frustrated i would rate their customer service as a big fat zero!