Sally BeautyReviews of sallybeauty.com

How the hell do you total up your orders? I have 3 items one $12.99 one $54.99 and one $44.99 and you have my total at $237.46 . Crazy online service sadly I won’t be making my purchase here!!

Numerous times I have placed online orders where item was in stock only to find out order had been cancelled stating order is out of stock. When contacting customer care I'm told that item is no longer available!!! If the item discontinued, then the item needs to be removed from the website. This is not GOOD CUSTOMER SERVICE!!!! I will seek out another vendor

Order not delivered because uber didnt come. Unable to schedule delivery for next day only option pick up. 5 days to get refund!!!! Never shopping there again. Recommend no one shops there. Customer service unhelpful. Requested refund. Then they sent me email saying part of my order not available. I can pick up from store. What????? I have sent 3 emails canceling. Sad excuse for a business. Shame.

Instore the assistants are knowledgeable and friendly, apart from not knowing a policy had changed for returns. When trying to get a return the online customer service were rude, unhelpful and completely denied any for of refund or exchange due to lost receipt, even though the purchase was showing on my account and I proved it with bank transaction. Items were unopened, still sealed and in perfect condition. The store assistant couldn’t believe how the customer service person treat the whole situation. Her name is Karen and I would now stay away from using Sallys beauty again. I would much rather use other places like Amazon who offer much better prices and miles better customer service. Would not recommend at all. Very poor experience Sallys, very disappointing.

Very disappointed – product appears to be counterfeit I purchased a WAHL Hero T-Blade Corded Trimmer Kit from Sally Beauty expecting to receive a genuine, high-quality Wahl professional trimmer. Unfortunately, the product I received appears to be fake/counterfeit, and the quality was nowhere near what I would expect from a genuine Wahl product. From the moment I tried to use the trimmer, the blade was extremely blunt and ineffective. It struggled to cut hair properly and, in some areas, would not cut the hair at all. A professional trimmer should provide a clean, precise cut, but this one was practically unusable. I also found the overall quality of the product questionable, which raised further concerns about its authenticity. The performance was completely inconsistent with what I would expect from a genuine Wahl Hero. Instead of getting the sharp, reliable performance associated with Wahl professional clippers and trimmers, I received a product that could not perform even the most basic task of cutting hair effectively. I would strongly recommend checking the authenticity of this product before using it. In my experience, the trimmer was not fit for purpose, the blade was blunt.

Sept 1/2026, 38 ave store, Edmonton, Alberta, approximately 1PM. The female employee/cashier was rude, disinterested. I asked about a product. The woman looked away while she sighed. She abruptly answered my question, looked away again, and sighed. I then told her she was being rude to me, and, as a senior I had people treat me rudely, like she was doing, and I usually do not say anything, but, I was saying something about it today. The woman was still RUDE when she said........well, you've asked my 5 questions already....what do you expect me to do? At that point I said, thank you and started walking out. She then asked in a flat voice, no smile......what are you looking for? I told her. She did not know what I was talking about. I said I would walk around the store and have a look. She was rude to the woman she was serving before me and also after me. I left the store. This woman represents the face of Sally Beauty. It is not a good look.

SO MADDDDD!! Spent over 30 minutes trying to use the site with no luck. Finally called their "customer service' lina and waited on hold 15 minutes. When the agent got on the line, they told me to try my other browser, then I had to reset my password and it STILL WOULDN'T WORK. He said their site 'was having issues,try again in another 3 hours, and we can't take your order over the phone'. THEN WE GOT 'CUT OFF'. OMG. Over an HOUR of dealing with this and it's STILL NOT FIXED. BTW, he said I could go to my local store. . .um, IF they had the product I wanted, I would have gone there. IT'S NEVER IN STOCK.

I go there regularly at the store in Winwick and the manager’s customer service was absolutely appalling and it’s disgusting how I was treated she was constantly rude and dismissive!!!