Sally BeautyReviews of sallybeauty.com

I ordered 3 items in mid-May, 2020. Two arrived within a day or two- albeit in completely separate delieverlies just a day apart. The third item- a 6" pair of haircutting shears never came. Which would be hard to miss if it had been included in the other packages-and/or as I flattened the boxes for recycling. I received no further updates past May 22- and their records showed everything had been delievered. I used the contact form on their website to ask about the missing scissors in late May. After giving them 10 business days- when their "response time" says 3-5 days; I attempted to call. However, the option #2 for online orders "was not answering calls at this time" (4:30 on a Thursday afternoon). I opted to try to see if someone that handled in-store orders could transfer me (option #1); after 45 minutes on hold- and repeatedly hearing how they were "sorry that all of our associates are currently assisting other customers," I gave up. Then realized their lines are only open until 5:00pm. Left another contact on the website, asking about my missing item- and mentioning the snafu with the phone-in Customer Service. That was over a week ago. I have heard nothing. I'm glad it was only $12 that they screwed me out of- but I will never spend another $1 there- due to their nonexistent Customer Service.

Zero stars. Will never use Sally Beauty again. Ordered 6 items 13 days ago. 3 Arrived within a week. The most important 3 never shipped, and I never got any messages or phone calls, and the website indicates that these items are in stock. 3 emails have gone unanswered. Waited on the phone to customer service for 30 minutes. No indication of how long the wait time is. Nobody ever answered. At least they only charged my credit card for the items that actually shipped. If it were possible to cancel the rest of the order, I would do it, but there is no way to cancel orders on their website, and I cannot reach anybody on the phone there.

My husband had ordered me products for mother's a full hair color set❤️ we ordered 2 weeks prior since they say 3 to 5 days shipping I received 3 pieces out of 12 a week after mother's day and another 4 over the next month. When I called cause I didn't have all the products I wasn't able to do the hair coloring. I was told that I should received an email stating those items were out of stock(I had been checking my email for a at least a reply to 15 emails I sent) I had not received anything other then a auto email asking me to review products I never received. After all this I could of ordered from some where else. I will not be ordering or recommending sally.com

I ordered 3 things and one item wasn't shipped. Even though they said all items were delivered, I never got the last item even though they charged me. I was annoyed and emailed customer service and they still haven't responded after over a week! I know with covid everything is crazy but how hard is it to just ship what I ordered?? After reading the customer service reviews here, I realized I never should have ordered from them bc they seem terrible.

This is actually a zero star review. I placed an order the beginning of May. I ordered 3 things. Got one item with in 10 days. Got an email that the other 2 items were shipping separately. I have yet to receive my two other item which I NEED. I am a small business owner and I need disinfectant really bad right now. I have called over and over and sat on hold for over an hour each time. Then I get a recording that says sorry but no one is at this line and it disconnects. I have sent multiple emails regarding my order and still haven't got a reply. So basically I am out all my money. I will never purchase anything from Sally Beauty online or in store ever again. I will also be telling everyone I know not to shop there either. I have a ton of friends in the beauty industry, I have already told them my story, sadly many of them have experienced the same thing. Sally Beauty sadly is a waste of store with the absolute worst customer service I have ever experienced. Ever.

I ordered products from their online site. Was told they would send in two shipments. I received one hair color. I called,sat on hold for over an hour, still couldn't get thru. I tried for 3 days, that was a bust. I've been emailing, no response. They took money out of my account and no product. Sally's is a scam. I have lodged a complaint with PayPal, they took my money, and haven't sent my hairdryes, solution, and leave in conditioner.

Awful customer service! I ordered some hair colour at the end of April, because the minimum order for free shipping was $75 I spent a good hour picking and choosing polishes and other goods. I received an email that the products shipped in two packages.. ok no problem. I noticed on one of the packages they missed putting my unit number so I tried to contact them immediately... there customer service line was disconnected and they only had a web form available. I filled it out stating it needed to be corrected... never received any communication back. I did this 3 times. Well I never received the package. The other package I did receive which contained two polishes (2 out of 8 products ordered) one was wrapped in electrical tape and the other was the wrong colour. Tried customer service several times, even my husband sent an email. I will never order products from this company ever again. It is now the middle of June and have not received any communication from Sally Beauty. Side note, I understand Covid 19 took a toll on the world- I have ordered several things from other companies that I would say stepped up and realized online would keep them in business during a crisis. Even with longer wait times their customer service was fantastic. Sally should take notes.

worked for sally beauty for years. after they told me I had to paint the entire store, I knew it was time for me to leave. when you come in thru the door its the sales associates job to talk you into buying 4 to 5 items at a cost of $5.00 or more.its all about the numbers. and they want your sale to be $20 and above.if we didn't meet these goals we would get wrote up for it. so no they are not being nice to you because they value you they are trying to sucker you for your money.workload is way more than we could accomplish. upper management picked her favorites in which she catered to