Sally BeautyReviews of sallybeauty.com

I went to go into the Guelph location and the staff was so rude. I told them I was going to my products at Walmart and Amazon.

Refused to replace item wrongly delivered by their courier. £22 and shipping paid by me! DPD left the package unattended at the front of my building when I had specifically only permitted it to be left at a side door and provided my number which wasn’t contacted. DPD’s delivery report says they left it on my front porch - which they weren’t authorised to do. Sally still said the parcel was considered delivered correctly! What a crooked company, probably have a scam going with the delivery company, taking pictures of empty boxes outside your residence and pocketing the money.

If I could give half of a star or none at all that's what they deserve. They debited my account for an order placed and paid for and picked up in February on March 25. So, in effect they have charged me twice for one order from last month. I couldn't cancel it with my bank without them requiring me cancel my debit card and send me a new one in a month or more. So I called the phone number for Sally Beauty Supply to try and cancel it that way. I placed my call at 5:10 and my call immediately went into a cue. It is now 7:09 and I am still on hold and haven't spoken to a single person. That's right folks 2 hours later and still not one human voice. In my unreasonably long hold time, I went to the website AND the ap and nether has an option to cancel orders placed or unplaced. No function for contacting customer service other than a chat bot or an e-mail either. This has to be the WORST customer service experiences that I have EVER had. You can't even close your account on the website. Can you believe that? What is this a cult, you can join but never leave,

Probably the worst company that I have had the misfortune to have to deal with. They advertise products with photos that do not correctly match. You would have thought they would be apologetic but no, basically tough luck that you were duped. Don't bother trying to return items as you will be hit with a £6 fee even though it was their fault. Will have to involve trading standards

Placed an order and it took them a whole week just to tell me they canceled it cause they supposedly didn’t have the item in stock. However the item still is posted up for sale and it’s not available for pick up in store so it really has no reason to still be posted if they don’t have any in stock. Anyways I call and the guy said “ we will have some in stock tomorrow just place your order then” mind you this whole time the item is still posted and able to be purchased. So I do that exactly wait for their “ new stock” to place my order and it gets canceled again cause supposedly they still have none. WHILE STILL having the item posted for purchase and on sale. They definitely are having this sale just to get traffic on their website / get info. Ridiculous store and ridiculous customer service. It’s like they only have one worker and he can’t even get anything done right

So I purchased an Ion Curling Brush yesterday. Used it once and got stuck in my hair where I had to cut a huge chunk to get it out. I went to return it today and was told by the clerk she is not authorized to do return and to call corporate. Went home and called corporate and was told she is authorized to do returns so I go back. I paid $62.99 for the curling iron but when she issued the refund it was for only $58.99. They are running a promotion where if you spend over $30.00 you receive a pack of free masks. I was told because of the mask promotion it would only refund me $58.99??? I'm sorry but my bill was $124.00 so even with the deduction of the iron I clearly still spent over $30???? So then she told me to drive home and get the "free" mask pack to get my full $62.99. I said you want to go home and drive back here for a 3rd time to get my additional $4????? I mean seriously Sally's I've been a loyal customer for years and now you are ripping me off? I get it is only $4 but it's the principle for me!!! You lost a customer for life as I'm not interested in doing business with any company that steals from you especially during this pandemic.

Today I visited Sally’s for a white nail pencil and cleaner. As soon as walked in they greeted me with a welcoming voice. Then she proceeded to say is there anything I can help you with. She then walked around and took me to where I needed help and found the item for me. She asked was there anything else? Asked if I was apart of the club? Just everything about it I knew they cared... I love Sally’s they are always so helpful. 🤗 Hate see they got some bad reviews.

I placed an order for pick up from sally beauty store I when to pick it up and it was the wrong clippers I ordered I told the cashier who was new there only there a week . She called another store for help for a refund the associate at the other store told her I had to get a refund on a gift card she did the refund and told me I could use it online to purchase the right clippersthis was 2/28/21 as of 3/6/21. The order is still processing no shipping number I sent an email and got the automated email response I will try again Monday but I guess this will take another 5 weeks to get some clippers this is horrible we'll never use Sally's beauty supply again and I don't recommend anyone else use them either.