Sally BeautyReviews of sallybeauty.com

They remind you what’s out of stock after you’ve bought the items and have no way of canceling. After reaching out to customer support over call, they told me to write them an email telling them my entire situation. I should have to write an email if I called them.

I am a loyal customer and am not sure why anymore. Every single time I place an order online either to pick up in store or have shipped to my house there are ALWAYS items all of a sudden unavailable. This really messes me up, especially when it’s part of a promotion. I’m just sick and tired of the lack of care and/or professionalism of this company.

Placed online order and went through to manually select ship to me for all items - still had one item end up being in-store pickup, though I never received notification to pick it up. Somehow shipped items ended up being shipped to my current street address but the previous city and state where I used to reside, so I never would have gotten it. In the meantime, I had canceled the order. Then got notification (six days after placing the order) that an item was out of stock. Called customer service and was essentially told too bad, I'll have to wait until the entire debacle plays out, then get a refund if the package ever manages to get back to Sally's. She said it a bit more politely than that, but not much. I demanded escalation to a manager, which she said she would do. So my order got canceled today and a refund was issued today, so apparently customer service was wrong about there being nothing that could be done. But apparently you have to be a Karen to get basic customer service, and that's too bad.

I can't say enough good things. I don't go to sally often but when I do the staff are always so friendly! The nanaimo location.. amazing!!! They helped me out when I just needed to get a hold of a tow truck without buying anything and we're just the loveliest. The second I went in not knowing all the supplies I needed in order to achieve the color wanted and again she was so friendly and easy to talk to. She even wrote down the instructions for me. Truly appreciative of all the help received from the staff.

Sooo disappointed on Saturday 1st May. I paid for my purchases and decided on one product I wanted to exchange there and then whilst still in the shop and the customer assistant said no I cannot exchange for a product having just paid for all the purchases becos that one product it was on sale item but at least u let the customer know that their sale policy before hand! Chenell the acting manager was not help full and not fair for this action by her. 👎

So.....you want to "go green" that's all fine and dandy but why on earth are you passing the cost on to us, the customer with now having buy a bags? Another thing, especially during these trying times with this pandemic, why are the workers pushing for the customer to get a Sally's credit card???

Excellent customer service.

Awe full customer service. They sent me someone elses order and then told me that they replaced my order. They never did! After waiting for 2 weeks I had to send them multiple emails to figure out that they just didn’t send my order. They made me wait for the order for 2 weeks and another week or so to just let me know they never replaced my order. This is very unprofessional.