Sally BeautyReviews of sallybeauty.com

I created an account and purchased hair dye online which was delivered in good time. Instead of dying my daughters hair it dyed he scalp a greenish yellow and didnt do anything to her hair. I notified them by email about the issue and the responded asking for a reciept. After explaining ieverything would be in my account files they then replied that they need an email, which I was emailing them from, and an order number. I explained the email was the same and all order info is under that email. Then they again asked for same info so I sent a picture of the receipt. This them wasn't enough and they wanted the used tubes from the lroduct. Well, if you're dying hair you usually use it all and dicard the tubes. I notified them the tubes were discarded and wanted to know what to do next. After a week they contact me and say that I'm past my 30 day return date. This was a complete delay tactic to avoid their return policy in my lpinion. I will never de with them again!!

Product was on a promotion buy 2 get one free - received partial shipment with no explanation. I called customer service. Was told the product was out of stock so, one was sent. I got the very last one ? Looked online ... it was still available. Was told that I am not going to receive the rest of my order - was told website isn’t correct because the are too busy !

Bangor north down store, had a lovely helpful young lady give me advise on 28th may excellent customer service. Unfortunately returned on the Monday 31st served by a mature lady who let’s just say should not be in customer service. I left furious at this assistant, rolling her eyes and making comments to another member of staff.

Received in the mail today my 2 nail polishes. One of them busted open in the envelope and there is blue polish all through the packaging , order slip, and the other polish that was with it. It was packed very very poorly; no wonder it busted. I have emailed customer service and am awaiting a response as to what can be done to correct this. I really liked the shades I ordered so I’m hoping they fix this. Will report back their actions. Update 5-26-21. …crickets following my email. Then today, in the mail, comes the replacement blue shade-yay!! It was properly packed in that air puff packaging ( like it should have been in the first place) and was perfectly fine. Nothing in the box in the form of apology though. IDK, maybe my expectations are too high, but I think some type of outreach should have occurred. Ya know, that customer service thing. 🤷🏻‍♀️ Regardless, I have my blue polish. Before I can use the yellow polish, I will have to soak it in a nail polish remover bath since it is covered in blue polish. Guess I’ll add that to my things to get to list. Sally Beauty resolved the issue, but it left a bad taste in my mouth. I’ve ordered many other nail polishes before from other sites and have received them without damage. I will return to the other sites for future polish needs that have proven reliable.

Their system messed up my address and won't do anything about it

I've been twice to the battersea store now and followed round an pestered by the staff as if I'm a theif or something, I then picked hair extensions but instead of being able to walk around looking whilst holding the hair extensions in my hand the worker took it from me an kept it behind the till until I paid as if I was going to steal it, this is not normal behaviour at all. And really bad customer service its made me not want to go back. Also the extensions are awful so thin and whispy they make no difference to your hair.

I entered the completely empty store this evening to buy some shampoo all the while breathing freely. When the girl asked if I forgot my mask, I calmly explained that I have a medical exemption, she then asked me for my letter. She said ‘Mayor Kenny’ told her she could ask for it. I explained to her that ‘my medical profile is absolutely none of your business. A police officer needs to have a warrant to request my personal information, so PREMIER Kenny is wrong’. I will be canceling my Sally account this evening and emailing their head office. Any business that enforces this invasion of privacy will lose my purchases for life. Sorry, but a random 20 year old girl has no right to know my medical information.

This afternoon I went to exchange the Design Essentials Skin and Scalp Anti-Itch Oil I purchased a week ago for Sunny Isle Jamaican Castor Oil because there were ingredients in the Design Essentials oil that my daughter and I were allergic to. There was a buy 2 get 1 free sales promotion going on when I bought the item and it is currently still on. The Design Essentials item was my free item, so I just went to exchange it. The sales associate went to the back to ask the manager for assistance. When she came back up she said that her manager said since my Design Essentials oil was free then I had to pay full price for the the Sunny Isle oil. I explained the promotion to her so she went to the back to talk to the manager again. At this point more people were getting in line. When the sales associate came back she said her manager checked and the Sunny Isle oil was not a part of the promotion. I took the sales associate to the sign that said it was a part of the sale and asked her to ask her manager to come up and talk to me directly so she wouldn’t have to go back and forth and because people were in line. The sales associate went to the back again to talk to the manager, and I went back to the register. A white customer who was 3rd in line said I was making mountains out of mole hills, and I asked her to mind her business because she did not know what was going on. She said she knew what was going on and said I was too broke to be at Sally’s and shouldn’t be there. She said that if had any decency then I would have stepped aside for her to be taken care of. I let her know that I was a paying customer as well and deserved assistance. She continued talking and the black woman behind her told her she should stay out of it. The sales associate came back up and had an issue trying to process the exchange. The manager came up and didn’t acknowledge me or help the sales associate. She checked out the white woman behind me, and then checked out the white woman that was being rude to me who was next behind her. The black woman who spoke up for me was next after her, and when she came to the counter, she said you have a customer waiting referring to me. The manager told her she wanted to get the line down, and the customer had to tell her to take care of me first. It literally took the manager less than a minute to enter whatever she entered for the transaction to go through. She still did not acknowledge me, apologize, or say anything to me and went right back to checking the next person out. This type of behavior is absolutely unacceptable, and if the the manager would have came up and provided her assistance the first time the sales associate asked for assistance then none of this would have happened. I will NOT be shopping at Sally’s Beauty anymore!