Sally BeautyReviews of sallybeauty.com

You have one of the worst websites I've ever used. I attempted to order online earlier this year, but had so many issues with the site that I was forced to download the app. 2 days of frustration later, I was finally able to place my order. This time, I'm having the same issue. Only this time, the app is also being ridiculous. Thanks for nothing. Guess I'll just find all the products at another store, because I'm done trying to use your site/ app.

At first I thought am I one of the rare customers who has found this company despicable however after reading others reviews it confirmed that I am not alone. I am not a professional hairdresser so I looked at their website to purchase a hair colour, as the public can purchase products. I guided myself by the description given for the colours. I also looked at advice regarding which peroxide should be used. I ordered a permanent colour that seemed would meet my needs. It claimed IT COVERS GREY HAIR. It arrived few days later and when I used it my roots turned light lilac instead of blonde. I contacted the customer service and was put through dozens of questions for days. In the end they denied that it was their responsibility that the colour was unsuitable. I explained I guided myself by the description and information provided on the website. In the end they denied that the peroxide I bought was advised on the website for covering grey hairs. They advise S-Pro mainly, and 20 volume. In the correspondence of my complaint they deny there is such advice given on the website. In the meantime I enquired in a hairdressers salon and was told that particular colour is for highlights but this is not included in the information on the website. I informed the Customer service and wrote to staff named Karen (generally very rude and inconsiderate, showing no sympathy) that I will go to a shop near where I live to discuss this face-to-face.Shockingly, Karen telephoned the shop to pre-warn them and then had the audacity to email me and inform me that 'the staff at the shop said they can do nothing and you have to come back to customer service'. I could hardly believe the unprofessional behaviour and the audacity this person had, or shall I say this is probably the company way of dealing with customers. I went to a different Sally Beauty shop (in Finchley Central, London)and reported the case. From then on more lies started, although an employee stated that the company often misleads customers by putting disinformation on the website or lacking information. The lies and empty promises related to informing me that the manager will call and even after I called few times and finally spoke to the manager I was told they will call with some update- but none of this was fulfilled. They would also not provide email for the Head Office. I was told whoever is the general manager cannot be contacted directly, the name is unknown too. You are limited to speak with Customer service only and you end up having to deal with someone like Karen who has never heard of the word professionalism. It has been an appalling experience and I wished to share this with other potential customers. I would suggest be careful when buying online - the information is misleading and poor. Then expect denials that will come from them if you complain, and they will never offer a replacement to at least apologise and let alone refund your money. I will be talking this complaint to the Trading Standards too. It is a miracle companies like these carry on and people buy from them- look at the less than 2 stars out of 5 reviews. That speaks volumes.

I want to know how and why the retinol eye gel, all of .7 Oz can increase in price from $10.50 to $14.49 in approx. 2 years? I was in the Gilbert, Arizona store two weeks ago and was shocked to see it at $13.49. When I decided to,go back yesterday I paid $14.49! I complained to the sales girl and she had all kinds of excuses from taxes to comparing with other stores. It’s not taxes, it’s not increasing production costs, or even inflation. It’s because they CAN! I find it infuriating how we the people are being used and taken. I think I’ll start using olive oil or plain old Vaseline at night and it will probably work just fine! And why are you charging for a bag?

This has nothing to do with the product they sell. I have on several attempts gone to different locations within my city and the staff is annoyed to have someone in store. The product on shelf is often missing so that the on hand indicator online is unreliable. I tried to use a coupon, I was told I could not use the full value for no reason. I received a secondary coupon for my issue and then again was told I could not use it, but if I ordered online it would work just fine. If I wanted to online shop, I would use Amazon. So do what Sally's wants you to do, go elsewhere.

Have any other hairdressers bought the S-Pro peroxide and noticed the colour coding has changed 40 Vol has always been blue and they changed their colours to one standard colour where the gradient got darker as the stength got higher I have been informed due to several complaints, they have took this feedback on board and reverted back to the old style colours in July 2020 I can see from the website the colours are still showing as the gradient getting darker. Sally's have failed to advise me of this colour change so failed in their duty of care to advise these changes when buying this product

This happened last year in Ballards lane Finchley but I haven’t forgotten For the sake of ‘protecting’ us, they left an elderly woman waiting outside in the rain for over 20 mins. Robots

I visited the store on two separate occasions. On the first visit it was clear that the staff were incorrectly trained on Mask Exemptions. On the second visit the staff denied me access to the store even though there were no other customers present. I reported it to their Head Office who's customer service is appalling. They stated they would re-train their staff correctly but by their overall communcation, it was clear that they have no interest in their customers. It was the first and last time I will shop in this store.

It is too bad to post on google about the manager refuses to believe me , The customer is always right! If u go to buy a car & 4-5 wks it stops working u have the car towed back & either fixed or replaced Warning! Buyers beware! Dont buy the hair clipper u see here. It does not work! Dont shop at Sallys store 11321 Bandera Rd, San Antonio, TX 78250 The manager refuses to believe his customers are honest! He would not help me he is unprofessional and so rude & accused me of lying - told me i had used it when it wont even turn on!